"Great room and location, but service and food let it down I stayed at the W Brisbane and the room and location were excellent. Check-in was warm and professional, and as an American Express guest and Marriott Bonvoy Platinum member, I was well looked after on arrival. I was upgraded to a lovely corner suite overlooking the river, with a bottle of sparkling wine waiting for me. The room itself was hard to fault: comfortable bed, great bathroom and shower, and a wonderful view. The hotel’s location was also a real strength. It was central, riverfront and easy for getting around Brisbane. Where the stay fell down was service and food. I arrived late after travelling from Indonesia and found the room service dinner options heavy and not especially appealing. When you have just come off an overseas flight, the thought of a bacon and egg burger or other very rich food is not ideal. The menus across the hotel really needed some work. They leaned too heavily into rich, heavy options and did not offer enough lighter, fresher choices. I ordered a burger without aioli, but it arrived with aioli. When I raised it, the issue was not handled in a particularly thoughtful way. Worse, when I checked out, the burger was still on my bill. Eventually a manager came out and removed it, but it took more effort than it should have. To the hotel’s credit, when I later had tacos by the pool, they did remove the aioli from those. The pool itself was lovely, although the water could have been a little warmer in winter. I enjoyed some drinks there, but the tacos were fairly uninspiring — fine enough to fill me up, but not memorable. There were also some Sunday issues that the hotel needed to think about. The restaurant was closed for dinner on Sunday, pressing was not available in the same way, and Brisbane itself was not especially lively for dinner on a Sunday night. That meant guests staying on a Sunday felt a little penalised, yet the hotel did not reduce its rates to reflect the reduced service offering. I gave this feedback during checkout, but nothing meaningful was taken off my bill beyond removing the incorrect aioli burger charge. That left me feeling that the feedback was heard, but not really acted on. Overall: 5 stars for the room and location, but about 2 stars for service and food. This could be an outstanding hotel, but the service recovery and menu design needed more thought."

"Quality business hotel near the CBD.The decor of the Hotel is quite out there.Not certain it will be to everyone’s taste.The room was spacious with views overlooking the Brisbane River.Very comfortable bed and good desk for work.Staff were very friendly"

"Great hotel and nice location. Friendly staff and very beautful rooms."

"Room was amazing. Everything was really clean and nice. Massage in the day spa was also amazing. We had dinner at the restaurant on site which was really good. Big meal sizes and lots to choose from. I wouldn’t get room service again as it was cold when it arrived. We stopped at the pool area for a cocktail and enjoyed the pool beds. It is a little small. The Valet parking is great."

"We stayed at W Brisbane two years running, and the difference between the two visits is striking — in a very good way. Last year we had a number of frustrations: service felt under-trained, check-in and check-out were slow, the breakfast operation was visibly disorganised, and a few details around room service and valet did not match what one expects from a hotel of this calibre. We left detailed feedback on departure and were not entirely sure it would land. It clearly did. The renovated suite is genuinely lovely. The upgraded interiors are vivid, well-considered and beautifully finished, the bed and bathroom are excellent, and the river view from the room is one of the best in central Brisbane. The new design language ("A River Dreaming") works particularly well in the larger suites, with custom furnishings and a real sense of place rather than generic luxury. What made the bigger impression, however, was the operational improvement across the board. Check-in and check-out were noticeably faster and handled with real warmth. The breakfast service — which was a genuine weak point last year — has been reorganised intelligently and now flows beautifully: well-paced seating, attentive staff, and a buffet operation that no longer feels like guests and team are working against each other. Room service was quicker and better presented, and the valet/car service was sharper and more professional from arrival to departure. Across the team, we noticed a clear shift toward kindness and efficiency working together — exactly what was missing on our previous visit. A particular mention for the post-stay assistance, which was outstanding: a few small follow-ups after we left were handled with a level of care that genuinely surprised us. It is the kind of detail that turns a good hotel into a hotel one returns to. It is always a real pleasure, as a guest, to see that thoughtful feedback was actually taken on board between two visits — not just acknowledged with a polite reply, but acted upon at every operational touchpoint. The W Brisbane team clearly cares about getting better, and on this stay it showed everywhere. Excellent location on the river, vibrant design, comfortable rooms, and now the service to match. We will absolutely be back."