"Disappointing hotel Got email encouraging email to check in on line and to download Bonvoy app so we could access room with mobile phone. Did that but when we arrived had to go to check-in desk. The we were told there had been no point checking in on the app because it was our first stay. But it got worse. Then told they would charge our credit card $100 per day for incidentals for a 3 night stay and it would be refunded 5 - 7 days after checkout!!!! Outrageous. We felt like potential thieves. We decided at that point we would not spend another cent in this hotel. Our room was not serviced until after 5pm the next day. On checkout day our room keys were deactivated before checkout time. We had to waste time reactivating them. We have deleted the useless Bonvoy app and are unlikely to be back. PS The wait time for lifts is terrible."

"Spent almost two weeks at this hotel and it was a great experience. Every staff encounter was so friendly and it seems like they really do want you to enjoy your stay. As Platinum members we were upgraded to a King riverfront suite. We chose the breakfast amenity and it is one of the best breakfast buffets we’ve had in years. $54x2 = $108 savings per day, along with 2 drinks each and nibbles in the evening. My husband may have to travel back several times this year and this is the only place he’d choose."

"Exceptional hotel, exceptional service, beautifully appointed rooms, bars, and food."

"Hotel is lovely and modern and in a great location right on the river and a short walk to the inner city shopping scene. Pool is funky with alfresco vibes. Rooms are spacious and the beds are very comfortable."

"Check in was great with Zenya. She made us feel very welcome and was full of helpful info. Lovely interior design, comfy rooms, and perfect location."