"Convenient location, amazing amenities. Would recommend for anyone to stay at 1Hotel"

"This hotel has a beautiful relaxed atmosphere with so much attention to detail. The rooms are spacious, comfortable and well appointed. The facilities, pool, spa, steam room and sauna provide a space that you do not want to leave. Highly recommend a massage at the Day Spa, with Monica. All of the staff were attentive and lovely. And beautiful food! I had no need to leave the premise as all I required was here, I will definitely be back."

"I had a room reserved and fully paid for following my engagement, including additional expenses incurred in arranging a surprise through the hotel. Despite this, I was left waiting for an extended period and was not granted access to my room in the manner reasonably expected of a paying guest. Having invested both time and money to make the occasion memorable, I anticipated being treated with a basic standard of respect and professionalism. Instead, I felt disregarded, undervalued, and unwelcome before the stay had even properly begun. What should have been one of the happiest occasions of my life was ultimately overshadowed by poor treatment and disappointing customer service. While a property may appear impressive externally, without effective communication and genuine hospitality, such appearances hold little value."

"LOCATION: Excellent location right across from the Melbourne convention centre. LOBBY: Smallish lobby but lovely ambience. Front entrance staff friendly and attentive despite busy convention weekend. ROOM: - Stayed in the River Reserve King Suite. - Room fixtures are new, very clean and well set out. Love the clean lines, wood & natural material theme decor. Huge floor to ceiling window overlooking river. - Free high speed wifi put up with 4 hours of online meetings without issue (cannot say the same for myself). - I requested a bath tub and scored the cutest little freestanding tub perfect for soaking, separate from the rain shower. Was half tempted to do the online meetings from the tub (decided it would spoil the bath experience). - Bed was VERY comfortable, felt like I was sleeping on a cloud. May or may not have done the last meeting from the bed. - Quality toiletries and amenities. Love the little jar of bath salts. - Bonus in room filtered water tap with provided water carafe, very eco friendly & saves me having to guiltily horde bottles of water. - Some traffic noise, pretty mild for the middle of Melbourne on a busy week. APP: User friendly hotel app lets you use your phone as a room key, tv remote, order in room dining, room services and all the usual functionality. Very seamless. FACILITIES/EXTRAS: - Excellent swimming pool, spa plus wet & dry saunas. - Bamford day spa was very luxe. Massage good enough to make you dreamily wander back to your room in the hotel robe & completely forget about the clothes arrived in (day spa staff very kindly put them aside for me). - From Here restaurant was amazing—staff were friendly, accommodating & attentive. Don’t leave without trying the cheese soufflé and crab bisque pasta; absolutely bloody delicious! SUMMARY: Very refreshing clean natural luxury without the bloated opulence. The staff also really pulled out all the stops this week & it shows. Forget the Crown Towers, stay here! Really wish I didn’t have to check out tomorrow 😭"

"We recently hosted a large corporate group at 1 Hotel Melbourne and the experience exceeded every expectation. The space itself is exceptional, thoughtfully designed and genuinely beautiful, but what set this stay apart was the team behind it. Yanyan Boyce, Group Reservations Manager, is simply the best in the business. Managing a group of this size involves hundreds of moving parts including last-minute check-in changes, billing configurations, rooming updates. YY handled every single one with professionalism, warmth and an attention to detail that is genuinely rare. She is the kind of person who makes a complex event feel effortless. The feedback from our group has been glowing. 1 Hotel Melbourne is now my go-to for Melbourne, without question. A hotel earns that distinction through its people as much as its rooms and the team here delivers on both. — Ashlea Sweet, Goldman Travel Corporation"