"Beautiful views of river and bell tower; Good variety of buffet breakfast options; Check in process could be improved- Only one counter was open for checking in resulting in long wait."

"An ultra lux and newer property located in the vibrant (and new) Elizabeth quay on the Swan River in downtown Perth. We travel frequently and stay in lots of hotels around the world and I can honestly say this one is in our top tier. Normally we are moving about and staying only 2-3 days but because of a freakishly rare tropical cyclone, we ended up extending our stay for a week and we never got tired of the hotel or location. The staff went over and above made our day when they were able to switch things around and let us continue on in our fabulous room (1011) with a great water view when we extended. Like so many luxury properties this hotel features spacious rooms, comfortable beds, sweeping views a giant bathroom with rain shower and a AMAZING buffet breakfast which we had included in our rate. There was something for everyone and things changed a bit day to day. But, the real standout here is the absolutely AMAZING STAFF. From the moment we arrived and were directed how to go inside and where to check in by Jack we felt welcomed. At the front desk Tanish continued the positive experience facilitating an early check-in and lots of helpful information. Max at the bell desk became our go-to for help and questions when Uber couldn’t quite find there way to the lobby, or where to watch Australian Footy. It really felt more like staying with friends the way we were treated-this hotel is a poster child for customer service. We liked the location with lots of restaurants and just a short walk to the ferry for Rottenest island. The price for this quality of hotel was VERY reasonable-in part due to the favorable exchange rate for the $US. I could go on an on but I think you get the idea….5 stars doesn’t do the staff and hotel justice. The perfect spot for a short or unanticipatedly long stay. Thanks to all the staff!! HIGHLY RECOMMENDED"

"Much like the Four Seasons Sydney it’s perfectly located but, again, doesn’t get the job done. We stayed there on 2 different occasions so I had the chance to see 4 rooms total. Each room had something broken. And maintenance literally put tape over it to “fix” it. There’s NO concierge service, I couldn’t find one. The food at the Bar is below average and it’s a shame because the bar is incredible. It’s full of people and had NO vibe. A shame. Breakfast, like 4 seasons Sydney was outstanding and the car park/doormen handled the flow well. It’s just a shame, seems like management is lacking."

"In this review, we compare the experience at this property using a Bonvoy free night certificate, and AMEX Fine Hotels booking. We stayed a total of 4 nights during one week in February. Three nights were booked with Bonvoy 35k certificates with a buy-up, and one night was booked with cash using AMEX Fine Hotels program. We like everything about our stays. For context, we traveled with two large suitcases for a several-week trip Down Under. This shaped our view of room sizes and bathroom counter space. Things that apply to both: - The service is outstanding. From the moment we arrived, the staff were extremely attentive, friendly, welcoming, prompt—every bit as 5-star as a fancy hotel in a European capital. We were especially impressed with valets and waitstaff who were extraordinarily professional and responsive. - Unbeatable location. The hotel is adjacent to Elizabeth Quay, where most of the entertainment is. Downtown is a 5-minute walk. Everything we needed was within a kilometer or so. We’re walkers, so it was a great base to explore Perth. - Both rooms included upgrades; details below. The “view” from both rooms was essentially the same, overlooking Langley Park. The Supreme Court Gardens (closest to the hotel) are undergoing a major renovation. Notwithstanding, we had a nice view of the Swann River as well. - The rooms were immaculately clean, modern, and very nicely furnished. Unique to the Bonvoy (points) stay: - We booked a simple city view room since this is the only room available with the free night certificate. You can add points to meet the price of this room, but you cannot add even more points to obtain a better room. - The room itself was upgraded to a studio park view, although the spouse who booked this room has only Bonvoy silver status; totally unexpected upgrade. The room was outstanding and very large, with a huge bathroom that had both a shower and soaking tub. More than enough space for our large bags and lots of counter space in the bathroom. Everything was great, great, great. Unique to the AMEX Fine Hotels stay: - As hard as it was to exceed the Bonvoy stay, this room was an even bigger upgrade…a 1-bedroom suite overlooking Langley Park. While the spouse booking this room is Bonvoy Platinum, we think the combination of AMEX Fine Hotels and that we were celebrating a birthday led to this incredible upgrade. - True to R-C superb service, there was a bottle of high-quality Australian wine and a small birthday cake awaiting us in the room. - Consistent with the AFH program, free breakfast. Breakfast was a mostly buffet operation on the scale and variety you’d expect with an international 5-star hotel. Very nice. Otherwise, breakfast is ~$55 AUD pp. - Also with the program, a $100 USD property credit. For us, it provided a nice lunch and drinks. And R-C also threw in a champagne toast for the birthday girl. So overall, everything about the stay is top-notch, superb, perfect. We very much look forward to returning on our next Australia adventure."

"Second visit to this hotel and still a great place to stay. Nice and modern and a superb location for exploring Perth and the surrounding areas. Good breakfast with everything you’d want."