"Room is very spacious, view was a construction site, food was not WOW as can be expected from a”The Ritz” and the fine parking charge is crazy $80 a day. Pool is really nice and view is great, Songbird bar by the poor is also really nice. Staff were friendly and professional."

"Booked through Amex program. They had an issue with their site where it showed a king room available but it wasn’t. Had to finally book a double room and basically beg Amex to ask the hotel to give me a king room. They emailed me to let me know they’ve asked the hotel for an upgrade for the inconvenience as well but can’t be guaranteed. Now on the hotel side: Pre arrival: 1. Put in a chat to ask when I can check in and I got a generic reply “3pm” 2. Asked them if my upgrade had been approved and they said we upgraded you from a double room to a king room. 😂 3. When I asked them whether a double to a king is an upgrade and had to remind them I was on the Amex they apologized and said sorry we didn’t realize you’re an Amex member so we have upgraded you. Arrival: 1. Upon check in the gentleman says we have given you an upgrade since you are a gold member and you can have a late check out until 1400. 2. I had to remind him again that I was on the AMEX and only then did he find the letter for me and tell me I have a 1600 check out 3. Great that they asked me what I was doing on my trip where I mentioned multiple times I’m flying out to overseas the next day vs and don’t have any carry on and I was on a wellness trip alone I was surprised to find a large bottle of sparkling wine with two glasses of champagne in my room after I returned. 4. Requested to extend my room one night and they didn’t know the rate. They asked if they could call me later about the rate. I asked for an email which never came. Public areas and room 1. Public areas are like a zoo. I got stuck in the elevator with a bunch of young shouting drunk kids and there are children running around everywhere. Granted it is the summer holidays and nothing can be done but perhaps the rates are too low if ill mannered guests can book so easily. 2. The face towel had a hair on it and it seems they do not clean the underside of the bathtub as grime started flowing out when washing 3. Otherwise the room is fine and spacious. They use diptyque products which is nice and the wellness room is well kept. 4. The spa is basically un reachable and is always on the phone. The hotel is obsessed with “we will give you a call back on your mobile” like I’m coming from overseas I don’t want you to call my overseas number. Just give me an answer. 5. At around midnight I asked the only associate at the desk who was a trainee where I can find free parking on a Sunday. She says she doesn’t know and check the sign outside. 😂 I later found everything online and even a website that shows how many free spots and how much it would kerbside. Breakfast: Another zoo like experience. They have so many staff that aren’t doing anything. Some of them are actually running into me. I arrived at 09:30 on a Sunday so it was probably my fault but so many tables were left dirty. Not sure what all the staff were doing rushing around looking busy but they didn’t have a table ready. And it’s a buffet. It’s like the most simple basic service standards of a breakfast. I had to go up to someone for coffee 3 times even though there were 3 behind the coffee machine. Nothing is to order except the crepes and it’s chaotic and not a normal ritz Carlton experience. After all of this, I extended my room one night through the Marriott website and they were “kind enough” to keep me in the same room and extend my credits as an exception which they reminded me 3 times. It’s less the ladies and gentlemen of ritz Carlton but more zookeepers with zero personalization. The only good thing I can recommend about this hotel is Manuel the valet/parking associate. Kind, helpful and knowledgeable of the area. It’s a shame because if everyone was like him the experience would have been so different."

"This was our second stay at this hotel, and compared to our first visit, we noticed a decline in service standards. Although we clearly indicated that our booking was for a family of four, the amenities provided were consistently set up for only three guests. I called on the first day to request additional items and expected this to be corrected the following day, but it was not. As a result, I stopped requesting and made do with what was available. We also observed that housekeeping staff entered the room wearing their shoes. Additionally, we had requested firm pillows, but those provided were not sufficiently firm, so we ended up purchasing our own. It seemed that housekeeping noticed this, but no one followed up with us. On a positive note, the breakfast service was good, and the staff were attentive. However, the concierge service was also less welcoming compared to our previous stay. Considering the rate of $500 per night, we are unsure if we will choose to stay here again next year."

"Great hotel, best location and amazing service. The staff service was excellent and well trained for Ritz Carlton brand. Kudos to the GM and the team for a wonderful hospitality experience. Special mention to Claudio and Fredy from Front Office and Concierge for the excellent service. Will definitely return"

"I made some booking mistakes online and on arrival checking in I believe the name of the staff member who helped me is Sarah - she was incredibly accommodating in sorting everything out, appreciated her service so much and she really went out of her way to ensure we had a wonderful stay."