"Second visit to this hotel and still a great place to stay. Nice and modern and a superb location for exploring Perth and the surrounding areas. Good breakfast with everything you’d want."

"The Ritz Carlton is a beautiful hotel - check in was easy and quick- staff was friendly. Room was lovely- huge bathroom- pool area great, location is great. My “ but” was the bed was very hard and we tossed and turned all night. My husband and I travel extensively and the beds are so very important and I was hugely disappointed with the Ritz Carlton because it them. It has so many great things but the beds are one of the most important. We checked out and moved to a hotel close by. I sadly would not recommend this hotel."

"The design of the hotel entrance means you cannot stop your vehicle for more than 2 seconds without a staff member trying to move you on or park your car for you (at $80 per day! - there are much cheaper options in local streets and car parks). We checked in with for a three night stay. There was zero recognition of our membership status and were told we would have to move rooms the next day due to the hotel being busy. Sleep is limited due to room doors slamming extremely loudly when anybody comes in or out of their room. There is also a lot of noise coming from the outside space in the evenings. Two very slow lifts service the whole building and the wait for a lift is usually very long. This hotel has too many flaws to be value for money and does nothing for the RC brand. Will return to Perth but never to this hotel."

"This is a really special hotel. Of course, it is elegantly designed, well-located, and the panoramic views of the Swan River (particularly at sunset) are sublime. It has all the wonderful amenities you would expect of a Ritz. But what sets it apart is the staff. They are absolutely magnificent: overwhelmingly thoughtful, kind, and personable in a way that always felt genuine and never forced. My wife and I felt so at home at the hotel. Within days, it simply felt like we were staying with friends. There are many beautiful hotels in the world, but very few of them are capable of touching your heart - this is one of them, and it is all because of the exceptional staff. We came to the Ritz somewhat unexpectedly (after an overseas trip for our anniversary had to be cancelled at short notice) and only planned on staying for a week. We fell in love immediately. Our seven-day trip became nine days, then eleven, then twenty. We tried a river-view studio and then a one-bedroom suite (both were gorgeous). We depart tomorrow reluctantly, and are already planning our return trip. It is impossible to mention all of the staff members who made our stay so special, so this list will not be sufficient. That said, we are especially grateful to Bruna, the Front Desk Manager, who went out of her way to look after us and make the second half of our stay so special. Tanish, Rinchen, and Alex on the front desk were consistently magnificent. They were patient, attentive, and warm. If even a minor wrinkle arose, they resolved it in a way that was so unexpectedly comprehensive and kind that it transformed what might in any other hotel have been a minor negative into something very positive. On the concierge desk, we were constantly being spoiled by Luciano, an absolute sweetheart who managed to think up ever more thoughtful surprises for us. And we got some great tips from and enjoyed some great chats with up-and-coming concierge Tristan! We loved getting to know the extremely helpful, friendly, and hard-working valets— in particular, Max, Keshav, and Julien often went above and beyond in helping us move or locate things we had misplaced. In the spa, we fell in love with Chloe and Josephine on the front desk, who blew us away with their kindness and care. My wife and I hadseveral fantastic spa treatments with Sonam, who is an incredibly skilled and passionate therapist. My wife also had an excellent treatment with Trinley. Both are highly recommended! At the Club, we loved getting to know Charlie, Yonna, and Joohyun (and, on our last night, Debbie as well). They are each consummate pros, and in between running a busy facility seemingly single-handedly (and adroitly dealing with the occasional challenging visitor), they each took a generous amount of time to chat, joke, and connect with us and to see if there was anything they could do to enhance our stay. We loved just hanging out there because they were there. At the pool deck, we were very well looked after by Will, Paige, and the teenage hospitality prodigy Kyle, who worked the deck with the skill and panache of a seasoned hospitality veteran. Our rooms were really carefully serviced, and then very frequently checked by the housekeeping supervisors. We were very well looked after by a range of cleaners, including Namkhay, Maya, and Drelkar, who each moved us by leaving very kind notes. In short, this is a really fantastic hotel. You won't regret staying longer. It has the best staff of any hotel in Australia I've stayed in. They just get under your skin. We can't wait to get back and see all our new friends again!"

"What a nice stay. I was visiting friends in Perth and we stayed her for a couple of nights. The rooms, pool, and service are great. I would stay again."