"This is a five star amazing hotel"

"I just checked into the Capella Sydney and I must say it’s not a great start. I booked the tower room. I arrived at 130 pm and was led to the “living room” and given a welcome drink. After that, I was left totally alone. At 3 pm I had to approach the reception and check on the status of my room. And yes it was ready. I also requested for a change in reservation of my dinner at the hotel restaurant during check in but unfortunately it was not done, and I had to call guests services to assist me on this The room had a nice view of the tower and it is well designed and appointed but quite small. But for the amount it costs and the service thus far, there are far better options like Park Hyatt Sydney. The status of GHM Titanium may be a dime a dozen and so it means nothing here. No upgrades, no early check in or great service. Compared to the other Capella I have stayed in, this one falls short."

"2 nights in the Oasis that is Capella Sydney leaves me feeling like I have been away for a week. Once again absolutely faultless"

"Capella Sydney is not simply a hotel—it’s a destination. We loved it so much that we even canceled a day of touring just to enjoy the property. From the moment we arrived, the service was exceptional. We were warmly greeted by name and checked in while seated, which immediately set the tone. Peter, the Assistant Front Office Manager, welcomed us and gave us a thoughtful introduction to both the hotel and our room. Our room was stunning, with a luxurious soaking tub, rain shower, an exceptionally comfortable bed, and automatic curtains that opened to the morning light. The hotel’s “Living Room” is another wonderful touch—a welcoming space where guests can relax with drinks or snacks at any time. The food was a highlight throughout our stay. The breakfast buffet was one of the most extensive and beautifully presented we’ve experienced, with everything from fresh fruits and vegetables to pastries, cheeses, hot dishes, and more. Dinner was equally impressive. We dined both in the main dining room and the lobby area—both excellent—but the main dining room is not to be missed. Our server, Jack, was outstanding—professional, warm, and attentive—and his recommendation of the fish was perfect. We also appreciated the cultural elements of the hotel, including the artwork throughout and the beautiful bar featuring Aboriginal art. Since we missed the scheduled tour, Peter kindly arranged a private one for us with Luke, the Culturalist, which was a memorable experience and well worth doing. What stood out most was the consistency of the service—every interaction felt thoughtful and genuine. The hotel is also ideally located, just minutes from the Sydney Opera House and the ferry. If you’re looking for a luxury hotel in Sydney that truly delivers on every level, Capella Sydney is worth it."

"A stunning hotel that almost delivers perfection but lets me down on a very important area for me: the gym. Capella Sydney is genuinely one of the most beautiful Sydney hotels I have stayed in. The heritage building is magnificent, a sensitively restored Edwardian sandstone landmark right in the heart of the city, steps from Circular Quay, the Opera House and the Botanic Gardens. The location could not be better. The rooms are elegant and thoughtfully designed, with high-end finishes, curated artwork and a real sense of calm. Service throughout the hotel is warm and attentive, and Brasserie 1930 is excellent: a proper restaurant worthy of the property. The gym, however, is a serious disappointment and frankly not acceptable for a hotel of this calibre. The equipment is sparse and poorly maintained, the space was not cleaned during my visit and there was no staff on hand to assist. Worst of all, the air conditioning was non-existent or so inadequate as to make exercise unbearable. A five-star property charging these rates has an obligation to provide a proper gym, and Capella Sydney falls well short of that standard. It is the one area where the hotel genuinely lets itself and its guests down, and I would strongly encourage management to treat it as a priority rather than an afterthought. A world-class address in almost every respect, but the gym needs a complete rethink."