"We stayed at the Crystalbrook Albion because it was recommended on Michelin Guide, but it did not meet our expectations. The hotel itself was cool and the room was updated, but I would highly recommend staying far away from the “Cosy” room. It’s advertised as a room that can sleep two, but that is a stretch at best. No closet space, super limited hangers for dresses or dress shirts, and no walking space in the room. You’ll find yourself living on top of each other if you’re traveling with two. The small room booking was likely our fault, but here’s more details on where the property itself let us down: - Extremely humid rooms. We were traveling in March when the summer temps weren’t even at their peak, but we still found our room to be humid. We had the cool air cranked down to 20 Celsius at night and would still wake up to a humid room and wet clothes. - Drain flies were everywhere. We had them in our room and saw them all over the lobby with complimentary breakfast. - The walls are paper thin. The hotel advertises that the rooms are quiet, but the noise from the hallway and from the room next to us was very loud compared to others properties we’ve stayed at. This kept us up at night and woke us up early in the morning. - The spout on the sink in our room didn’t fit the sink, so we had trouble keeping water in the sink. The spout was too large for the small sink that it was attached to. - The lights on the safe in our room wouldn’t stop blinking. The orange lights on the safe kept us up at night. The staff were amazing and attentive - they are one of the highlights of this property. They did a great job of making us feel right at home and helping us with anything that came up. I would say it was a Michelin-grade staff for sure! We split our time between multiple hotels and found that the price of this hotel wasn’t justified based on the above review. Hope this helps for your next trip to Surry Hills!"

"Great location and hotel has lots of charm. We had a suite which was very spacious and beautifully decorated. However the suite had two televisions both of which were not working for our three night stay. There is lots to do in Surry Hills but we were looking for some downtime and would’ve liked to watch some movies and TV. Staff were apologetic but ultimately no solution was offered which was disappointing."

"What a treasure and an incredible staff, nestled in a quiet neighborhood this exceptional boutique hotel is close to public transport, amazing restaurants and all the Sydney attractions. If you’re as fortunate as we were, Chelsey will be there to welcome you, she knows the city and all the best ways to experience it. Our room was quiet, comfortable and clean. Housekeeping is incredible and worked to accommodate our schedule and the morning pastries were always delicious."

"This place is absolutely lovely, have stayed here before but have moved up in rooms. Go for level 4, best light and views, lower you look at adjacent buildings. Fantastic roof terrace to enjoy makes this place special and really close to crown street, bills etc. reuben hills is across the road. Big thanks to Vibhu on reception, will come back again and again"

"From the moment I arrived at Crystalbrook Albion in Surry Hills, I was captivated by its unique blend of historic architecture and contemporary design. Housed in a beautifully restored heritage building, the hotel retains stunning original features like exposed brick walls and Gothic arches, which create an inviting atmosphere full of character and warmth. The rooms are thoughtfully designed, offering all the comforts of modern luxury—plush bedding, stylish décor, and excellent amenities—while respecting the building’s vintage charm. I particularly loved the rooftop garden oasis. The location is unbeatable for exploring Surry Hills, with an abundance of fantastic cafés, restaurants, and boutiques within easy walking distance. The nearby laneways buzz with vibrant energy, yet the hotel’s private courtyard and courtyard parking provide a peaceful escape from the urban bustle. The staff were friendly and helpful throughout my stay, offering seamless check-in and attentive service. All in all, Crystalbrook Albion offers a memorable stay that perfectly balances heritage charm with modern comfort. It’s an ideal choice for anyone looking to experience Sydney’s culture and style in a boutique setting. I can’t wait to return!"