"Nice location. Rooms are OK. However, I can’t see how this is really a 5 star hotel, or why Accor are affiliated with it. Rude staff, especially in the bar, where I was lectured about the cost of drinks, by a scruffy individual wearing an overcoat and a pair of Bose style headphones. Truly bizzare. Initially, the bar staff simply said that they were closed, despite several people sitting in the bar drinking. This was at 2pm! Reception staff disinterested when I arrived, and left me waiting with no acknowledgment while she fi ish Ed a chat in the phone. We definitely will not stay here again."

"The hotel (once we found it!) was lovely. The rooms were an ok size, clean and tidy. We heard no noise during our stay so assume the rooms are really well insulated! Although it would be nice to be able to open a window. The bed was very comfy and the rooms were cleaned every day, with the option to change your towels. Staff were all very friendly (there's always someone on reception to help). Breakfast was very nice, although was a little bit on the small side! The location is also great, it's a bit of a walk to the centre or to circular quay, but it's easily accessible and there's transport options nearby."

"What a lovely boutique hotel, staff are amazing, location is much better than it looks on the map. Harbour bridge and Opera a half hour walk. Thoroughly recommended"

"We stayed at Woolstore 1888 during our Australia trip and, while the staff were warm and friendly, the overall experience unfortunately did not feel like a 5-star stay. We had to request for many basic amenities — cotton buds, tissues, even bedroom slippers — as they weren’t refilled or provided. The water pressure in the room was very weak, and we even noticed cobwebs, which was quite disappointing for a hotel that markets itself as five stars. The location was also further from key areas than expected, making it less convenient. While the team members were polite and helpful, the overall standard just didn’t match the rating, and I don’t think we would return."

"This hotel was very convenient for our stay in Sydney, it is about a ten minute walk to Darling Harbour which was really lovely. There are lots of other hotels in that area so perhaps look around before booking if you want to be directly on the harbour. Our room was very tiny, the bed took up most of the room but the bed was clean. That said the rest of the room was awful, and could have done with a good clean and dust: for example, there were old drink stains on the bedside cabinets. Fortunately we were only booked in for two nights, perhaps that was why we were given such an awful room. The food we had for breakfast, which was included, was very good and couldn't be faulted. The staff in the dining room and on reception were very good and always very polite and smiley. It was just a shame about the cleanliness of the room."