"This is a lovely hotel in a great location. The hotel is a converted old pier building and is long and only three storeys high. It offers views of Harbour Bridge almost immediately on leaving and also nice views over the water from the back terrace. Our room was a nice size with all the usual amenities and a decent sized free standing bath plus separate shower. There is a restaurant/ bar on the ground floor as well as a gym. Staff were very good."

"Average experience : not really what I was expecting. Location is ok but didn’t feel the atmosphere of an old Pier. Rooms are small and dark. Personnel at bar is inexperienced and not friendly. I do not recommend it."

"This is THEE BEST place to stay when visiting Sydney. It is close to everything, gorgeous views, and the CUSTOMER SERVICE IS EXEMPLARY!!! The Rooms are chic and spacious. Levi and Xavier went above and beyond to make my Celebration the most memorable! It is the Perfect location if you wish to climb The Bridge which I did thanks to the inspiration of my friends and encouragement from Levi, Xavier, and Eugene! Again, they are the epitome of Customer Service! They made my stat one of the Best Experiences I have ever had!!! I am sure they will do it for you too!!! This is THEE BEST place to stay while in Sydney! It is Perfection!"

"Wow wow wow, this is the best location on the rocks area with super views, excellent staff and a fab Aussie welcome who wouldn’t wan to stay there - the team at Pier One could not have been better - particular should out to the super Head of concierge who offered great advice and super cool service - thank you Breakfast was also super good with great selection and perfectly cooked presented and served We stayed 2 times in 4 weeks each one for over 3 nights and all equally as good"

"There is one person who single handedly saved this property from a one star review and elevated it to a five star review. That person is Kim at the front desk and check in. We have travelled quite a bit and Kim was definitely one of the most helpful persons we have dealt at check in. We had booked two bridge view rooms for the new year fireworks. We called after booking and the person from the property assured us that as long as we have booked bridge now rooms, we will have view of the fireworks. She also mentioned that the property has a separate area to view fireworks for the hotel guests. When we got to checkin, we were given a room with a very small window, with a barely visible side view of the bridge pylons and absolutely no view of the fireworks. The thing is, all the rooms are bridge view rooms but by default we were given the worst possible rooms of all of them. I tried to explain that the only reason we booked this property and paid the premium was because of the assurance of the fireworks view. The one interaction which was really disappointing and disturbing was the condescending attitude of Vy from front desk. Not sure if she did not like our accent or had some other problem but she was really dismissive and rude and did not want to do anything to address our concerns. Thankfully we had Kim helping us and she went above and beyond to address our issues and make the stay work for us. We really appreciate her help and efforts to make us feel welcome at the property! I must also mention Lewi Nathaniel who was another member of of the team who went above and beyond!"