"Rosewood Schloss Fuschl truly exceeded all of our expectations. From the moment we arrived, we felt that this was a very special place. The hotel is set in one of the most beautiful locations imaginable, overlooking a stunning lake and the peaceful energy throughout the property is simply incredible. While we experienced a few hiccups with our room Iva Guest Services Manager, was truly exceptional. She immediately took ownership of everything, sent a wonderful team to resolve the issues and surprised us with a beautiful bottle of champagne as a thoughtful apology. Most importantly, she made us feel genuinely cared for. Her professionalism, kindness and attention to detail completely turned our experience around and we are incredibly grateful. One of the absolute highlights of our stay was Sanjiv. I joined his morning meditation, sound bath and yoga session and it was unlike anything I have ever experienced. I have practiced yoga and attended many meditation and sound healing classes over the years, but Sanjiv's depth of knowledge, especially his understanding of the philosophy and science of yoga was truly mind-blowing. He doesn't simply teach yoga, he shares its deeper meaning in a way that is inspiring and transformative. I arrived feeling tired, carrying a bit of frustration and after spending three hours with him, I felt like a completely new person. That renewed energy stayed with me throughout the rest of our stay. It was one of the most meaningful wellness experiences I have ever had and I will be forever grateful. I would also like to recognize Sebastian from the Concierge team. He was incredibly warm, knowledgeable and genuinely passionate about making our stay unforgettable. This stay reminded us what true hospitality feels like. It's not just about beautiful rooms or breathtaking scenery it's about people who genuinely care and create unforgettable memories. We are leaving Rosewood Schloss Fuschl with wonderful memories and cannot wait to continue our journey with Rosewood. Our next stop is Rosewood Paris and after this experience, our expectations are incredibly high. We have no doubt that this won't be our last Rosewood stay. Thank you to the entire team for making our visit so memorable. We can't wait to return. Anna and Daniel"

"Post a fabulous stay at the Rosewood London and Rosewood Castiglion del Bosco at Tuscany we decided to celebrate a special occasion at the Rosewood Schloss Fuschl. First some positives, the property is magnificent. The surrounding lakes and views from the property just amazing. The pool : spa, the food, room service, housekeeping 10/10. I took a massage and must say the therapist was perfect. Now what matters most - The service !! Right from checkin you don’t get the warmth or the welcome. We were being assisted by some Mr Lulu / Sulu who was just not interested in making us feel welcome. No smile, no warmth and left us half way through the process. The next gentleman who completed the process for us also in a hurry and some sort of false air of superiority. We were checking in at 1 pm and when asked for our room was promptly told that the guarantee is at 3 pm. This is fine but just the way you can put it across to someone who has travelled overseas to experience and celebrate some special days of their lives. Today breakfast was another major disappointment. We were at the terrace restaurant which was not very busy and was well staffed. However no one seemed interested in asking for coffee / providing water / cutlery or even napkins. Each time we had to ask for the lost basics and were responded with proper Hmms. Left us with no other choise other than to call upon the restaurant manager who was there the whole time and convey our utter disappointment. I sincerely suggest that Rosewood does a thorough audit on service qualities being provided by people working there."

"We had heard so much about Rosewood. The whispers of excellence, the reputation carefully cultivated, the anticipation that builds when a brand positions itself at the very top of hospitality. We arrived excited. We left, if I’m honest, deflated. Let me start at the beginning — the check-in. It was perfunctory at best. The receptionist was doing his job but - No warm welcome, no orientation to the property ( It is truly a maze!) no effort to set the tone for what should have been a memorable stay. We were assigned a room in the Heritage Tower wing — a beautiful concept in principle but when walking upto the room is when finally the receptionist staff matter-of-factly informed us that heritage properties don’t have lifts. That was critical information that should have been provided to us at the beginning. I have a knee injury and cannot climb stairs and walk down stairs. I struggled for the next 3 days since they refused to give us another room as they claimed the hotel was full. Why were we given these rooms without our consent is the real question ? My wife went down on the second day and told off the reception staff for being so ineffective at the time of the check in. Though I must say there were very efficient in being delivering the ice that I ordered to ice my leg every day. And then top it all they offered free room service breakfast for me on the last day. Sometimes when hotels want to make up for a blunder they rub salt in your wounds instead of being truly regretful or compensatory. Clear case of that ! The property itself is undeniably beautiful. The lake and its surroundings carry a quiet, breathtaking quality that no amount of mediocre service can fully diminish. But the hotel structure — its layout, its spaces — I’ve stayed in far more architecturally considered and visually arresting properties. The setting does the heavy lifting here; the hotel itself is fairly ordinary. And then there is service — the one thing that truly defines a great hospitality institution. Strip away the property and what you’re left with is how you made the guest feel. On that measure, Rosewood scores a poor five out of ten. There were pockets of warmth — never greatness, but moments of genuine care. Florian at the concierge , Carlos, Ivo, Juan, and a wonderful young man from Portugal who grew up in Britain — whose name I regrettably cannot recall — who drove me down the slope to the lake when he didn’t need to. These individuals understood instinctively what hospitality means. They are not the problem. But isolated acts of kindness cannot substitute for a culture of excellence. What was missing was not competence — staff were largely pleasant and went about their duties diligently — but that elusive, irreplaceable desire to make the guest feel genuinely special. No one reached for more than was required of them. The breakfast was good in terms of spread and the restaurant food for lunch and dinner were decent but not a wow. The highlight of this property is the lake and the deck by the lake. What was again extremely odd that the menu in the restaurant by the lake had 3 pizzas, a handful of appetizers and ice cream. How odd when you expect your guest to enjoy the deck by the lake and spend a large part of their day there? The room had a great view of the lake but that was where it ended. Most of the light switches in the room didn’t work. The bathroom shower door had a half inch gap below it so when you showered the entire bathroom was flooded. Shocking to say the least. I hope the other rooms in the property were better. No consistency. No hunger to excel. A team comfortable in the ordinary. For a brand that commands Rosewood’s positioning and pricing, that is simply not good enough. A magnificent lake. A missed opportunity. Comme ci, comme ça."

"I cannot, in fairness, review the rooms — I was never formally a guest, only a passer-through. But hospitality shows itself most honestly toward those it owes nothing, and on that test the Rosewood is faultless. We were received with a warmth wholly undeserved by our lack of a reservation, and made to feel like anything but the interlopers we were. The setting on Lake Fuschl is the sort of thing castles were built to command. If this is how they treat the uninvited, the invited must be fortunate indeed. Five stars."

"Currently staying at Rosewood Schloss Fuschl and deeply disappointed by the service experience so far. Today, my room had still not been serviced by 5 PM. More concerning was the lack of response when I tried to get assistance. I spent over an hour making repeated calls, yet no one took ownership of the issue or provided a meaningful resolution. The property itself is beautiful, but luxury hospitality is defined by service and responsiveness. As an in-house guest, I expected a much higher standard from a Rosewood property. I hope management addresses this situation promptly during the remainder of my stay."