"We were super excited to try the Hotel Alpin Sacher based on the reputation of their Vienna property. Sadly, we were disappointed on many levels. Save your money and go to a friendlier and better serviced 4-star in the area. Reasons? The Good: Very good spa services. Friendly and competent. Spa area good, although the textile-free zone could be larger. Nice heated outdoor lap pool. Very good evening bartender … older guy who was very nice. The Bad: Dinner service was spotty. And, we were never told that there was an ala carte menu from which to order. We only noticed it on our last night when our neighboring table was eating steak and special desserts. Bar prices insane – 21 Euros for one gin and tonic. The Ugly: Tried getting lunch at the bar where a surly young bartender informed us that we could not be served in bathrobes and we would have to call room service (despite the fact that the entire bar area was vacant AND properties like Stanglwirt and Birkenhof have no problem providing lunch to guests so attired). Tried calling room service for 20 minutes. No one picked up the telephone. After walking in our bath robes to the front desk, we were escorted to the bar to order. There, the same surly young bartender seemed recalcitrant to even take our order. Then, when it did come, there was no tray or cart … it was brought up separate dishes and glasses and bottles and set all over the room. Overall, no one appeared welcoming or happy to be where they were (again, a marked difference to a property like Stanglwirt). Sad, because the location is nice."

"Greedy and uncaring. We booked 2 nights at this supposed 'wellbeing' hotel as a huge treat. The cost was 800 euros a night. Unfortunately the day I arrived I became really poorly. I was unable to use the spa, or enjoy the food or use the hotel amenities at all. My husband and I spent a sleepless night in our small room and by the morning I was really ill and went to the doctor. On returning to the hotel I asked if the manager if he would cancel our second night as part of customer care, and allow us to travel home, he said - and I quote: "No. We are in the business here of making money, here, NOT of customer care." I have never heard anything quite so greedy, cruel, or uncaring in my life, particularly when the hotel brochure continually extols the fact that Alpine Sacher is all about being a well being hotel; all about health. I was then trapped in my room for the rest of the day - no-one from the hotel checked up on us at all. Anything could have happened to me. When I wrote an email that evening asking for the owners details, the owner: Elisabeth Gurtler wrote to me and said 'sorry I was ill but I could order some room service to enjoy the culinary delights. She then took 20 euros off my bill for not being able to use the restaurant and charged me 80 euros for the pleasure. Plus of course the charges of 9 euros for a bottle of water. How can a spa hotel be quite so uncaring? I know hotels need to make money, but should this really be at the expense of their guests health? I have never been to such a greedy, uncaring hotel. We came home yesterday and my husband is now also ill. Europe is full of wonderful spa hotels. Be warned, this is not one of them."