"Our stay was excellent. The building itself is stunning and full of character, and the location is perfect for exploring the city. The staff were consistently great, but a special mention goes to Jessica at the front desk. She went above and beyond to accommodate us a day earlier than planned due to issues with another hotel. Her kindness, professionalism, and efficiency made a stressful situation much easier, and we truly appreciated her help. As a huge fan of the brand, this property did not disappoint. Overall, a very positive experience and we would happily return."

"Good location, quiet rooms - event hough there were mainly young people (!). There is a nice roof terrace whith a stunning view which I enjoyed."

"The hotel is beautiful and the team are very slow but trying. However there is zero attention to detail and these are some of the issues experienced: Out of four eating spots, little options, arriving around lunchtime, due to two being closed. The restaurant had a tiny lunch menu with only one vegetarian option. The lobby bar only had limited snack menu. Roof bar one opens at 15:00 and serves food from 17:00. The basement bar one opens on Friday and Saturday. So four F&B establishments yet very little to actually eat. Disturbing noise pollution in the room- I think the bar directly above me was moving furniture late at night. Also could hear the adjacent room including toilet flushing as speaking. Hallways sound came straight through including housekeeping vacuuming in the early hours. Without ear plugs I would have had zero sleep. They closed the roof top bar on my final night due to a party in the lobby, with zero communication or warning. I arrived and it was a ghost town, not even a note was up. I was looking forward to having drinks on my final night and if I have warning I could have made alternative plans. I had no idea what the party was, or if it was private but it was too packed to move. Housekeeping banged on my door with a *do not disturb sign* hanging- I had late checkout and this was clearly not shared with housekeeping. Also note that the room isn't touched for the whole stay, unless you request 24 hours in advance for a "refresh". Not updating my key card for late checkout- after waiting ages to get into a packed lift to pack my bags and check out, I then had to go back down 8 floors to reception and queue, making my departure very stressful and rushed. Lastly the mattress was badly stained (with I don't want to know what) and *no mattress protector for hygiene* just one sheet over a stained mattress... As a long time Hoxton customer since the Shoreditch location, it seems that beyond the nice interiors and cool vibes the quality has slipped."

"This place is so stylish, so comfortable and so handy for all the sites in Vienna. The staff are exceptionally welcoming and have made us have a superb hotel experience. Highly recommended!"