"I had an absolutely outstanding stay at the Fairmont in Baku and it deserves more than five stars. From the moment I arrived, everything exceeded my expectations. I landed very early in the morning, around 7:30am, and was greeted at reception by Shahriyar, who was nothing short of exceptional. He absolutely deserves recognition for the commitment he has to his guests. Without me even needing to ask—and despite the standard 3pm check-in time—he had my room ready immediately and arranged early access at no extra charge. He noted on his own accord thag I must be tired from my flight and made it his priority to expedite the check-in process which was no more than 5 minutes so I could rest as quickly as possible. That level of thoughtfulness truly stood out and I felt well taken care of. The room itself was incredible—extremely spacious, immaculately clean, and beautifully designed, with a stunning view over the Caspian Sea. I genuinely could not fault the cleanliness at all; everything was pristine and perfectly maintained. Absolutely no flaws. What truly made this stay unforgettable, however, was the service. Every single staff member I encountered was warm, welcoming, and more than willing to help. I felt completely safe, looked after, and genuinely cared for throughout my stay. If I called reception for anything, it was at my door within 60 seconds—nothing was ever a problem for them. they were all respectful and mindful of their guests. On the day of my departure, another member of staff kindly arranged a complimentary late checkout, which I greatly appreciated. Shahriyar was again at the desk when I checked out, and he remained just as professional, gentle, kind, and attentive as when I first arrived. He offered to both print and email my invoice, provided me with a hard copy, and patiently went through all the charges with me. Nothing was too much trouble for him. I also want to highlight the incredible service at the spa on April 21. The staff there were absolutely exceptional. Although the café wasn’t open, they offered to bring me anything I wanted poolside—and they delivered on that promise in under five minutes, just as they said they would. They were gentle, kind, and highly professional, and I truly hope their manager recognises how outstanding they are. This hotel was honestly one of the highlights of my trip. As a solo female traveller, I felt completely safe and at ease—it was the perfect place to relax, switch off, and be taken care of while enjoying the beauty of Baku."

"As a diamond member I Had a wonderful stay at Fairmont Baku Flame Towers. A special thank you to Sarvan and Nurlan for their warm welcome and outstanding service truly professional and attentive throughout the stay and upgrade to suite! The all team from front desk and FB also deserves recognition for the thoughtful amenities, which made the experience even more special. Everything was smooth, elegant, and up to Fairmont standards. Looking forward to coming back! Sagol sagol sagol! Special for Fazil!"

"Iam traveler and love traveling countries baku fair mont was one of the best experience i have wonderful service, hospitality staff is so welcoming Specially breakfast staff i have share the picture as well they always make our day beautiful with their warm welcome and smile Love the place"