"We stayed at this hotel and while the staff were all very friendly and welcoming, unfortunately the overall experience did not feel like a true 5-star stay. On arrival, the room was absolutely freezing and despite turning the air conditioning up to 24°C and going out for a walk, it was still very cold when we returned. We called reception and were told someone would come to check it, but nobody ever arrived. Dinner was also disappointing. The starter was nice, however olives were served without cocktail sticks and bread arrived without butter. We both ordered filet pur — my steak was tough and only lukewarm, while my husband’s was cold and noticeably larger than mine. The chips being served in a paper cone also felt odd for a supposed luxury dining experience. We chose not to complain at the time, but it certainly wasn’t the standard we expected. As this was a special occasion, we were also a little disappointed that there was no small gesture such as a congratulations card or even a glass of fizz on arrival, which many 5-star hotels typically provide. There were also several service issues throughout the stay. The bathroom only had half a roll of toilet paper on arrival and when we requested more the next morning, again nobody came and I eventually had to find housekeeping myself in the corridor. The towel rail also came off the wall during the morning. Breakfast offered a lovely variety, but unfortunately the scrambled eggs were cold. Overall, while the staff were pleasant, the attention to detail, food quality and responsiveness did not meet what we would expect from a 5-star hotel experience."

"Lovely boutique hotel on the quiet Place du Martyrs, a short walk to Brussel’s centre. Elegant interiors with first-class everything. Dine in the garden patio by the fountain, delicious breakfast everyday in the restaurant, 24 hour room service if you haven’t yet had your fill of waffles, chocolate, cheese and fries. Personally, i found the Flemish Stew an unexpected treat. Thanks to the knowledgable, kind, and efficient staff. They could not have been more helpful. All first-class. Special thanks to Pierre, Philip, Pericles, and Yolanda, who helped us through a medical emergency with my husband. Your thoughtfulness and warmth during and after a stressful event is deeply appreciated. We were sorry we did not have the chance to have a drink in the cozy, intimate bar, or take advantage of the pool and hamman. We did love the Belgian linens on our bed, the perfect pillows, and the lovely decor in our room. Thanks for a wonderful stay in your beautiful hotel."

"We had a very relaxing visit enhanced by staff who were gracious, helpful and always friendly. It is located on a quiet square and we experienced the quietest nights ever in a city hotel. Pierre, the senior concierge was extremely helpful and we discovered a mutual connection and made a new friend. The only thing less than stellar is the dining. Breakfast is very good but we could not recommend it for lunch or dinner."

"Based on our 6 night experience at the Juliana Hotel, Brussels, we believe the service level does not correspond to the expectations of a 5 star classification."

"The hotel is beautiful: very clean, well decorated, and with a pleasant atmosphere. The staff were also very friendly and welcoming, which we appreciated. That said, several aspects did not meet five-star expectations. Breakfast was heavily overpriced, and the wellness area was uncomfortably cold. The spa experience was further disrupted by a manager loudly correcting cleaning staff near the pool while guests were present, even instructing them to wipe surfaces while we were there, and right next to the chairs we were in. This broke the calm atmosphere you would expect in a luxury wellness area. The room was cold upon arrival because a staff member removed the key card we had left in to allow the room to warm up. In addition, the hairdryer was broken, the minibar was empty, and we were asked for a deposit, none of which align with a five-star standard. Overall, while the hotel looks the part and the staff are friendly, the service and attention to detail fall short of a true five-star experience"