"We have been Hilton diamond members for years and see lot different Hilton properties around the world. Juliana Brussels was an OK Hilton SLH. The hotel looks like a museum and, would be cool as such but in practical sense the room was cluttered. When we checked in, they gave us a diamond upgrade and then the AC broke so they put us back in a standard room. This room had a toilet with no sink to wash hands, we had walk across the room to use shower sink, that was a first for us. We also received free breakfast. There were many options, however some pastries were not fresh and at checkout found out that they charged for certain things like ginger shots, there was no label to indicate this at the breakfast area. The pool is small and can’t really use for swimming. The AC worked well. Bed was large and comfortable. This hotel is situated in a good location and walking distance from many restaurants and shopping areas."

"We stayed at this hotel and while the staff were all very friendly and welcoming, unfortunately the overall experience did not feel like a true 5-star stay. On arrival, the room was absolutely freezing and despite turning the air conditioning up to 24°C and going out for a walk, it was still very cold when we returned. We called reception and were told someone would come to check it, but nobody ever arrived. Dinner was also disappointing. The starter was nice, however olives were served without cocktail sticks and bread arrived without butter. We both ordered filet pur — my steak was tough and only lukewarm, while my husband’s was cold and noticeably larger than mine. The chips being served in a paper cone also felt odd for a supposed luxury dining experience. We chose not to complain at the time, but it certainly wasn’t the standard we expected. As this was a special occasion, we were also a little disappointed that there was no small gesture such as a congratulations card or even a glass of fizz on arrival, which many 5-star hotels typically provide. There were also several service issues throughout the stay. The bathroom only had half a roll of toilet paper on arrival and when we requested more the next morning, again nobody came and I eventually had to find housekeeping myself in the corridor. The towel rail also came off the wall during the morning. Breakfast offered a lovely variety, but unfortunately the scrambled eggs were cold. Overall, while the staff were pleasant, the attention to detail, food quality and responsiveness did not meet what we would expect from a 5-star hotel experience."

"Lovely boutique hotel on the quiet Place du Martyrs, a short walk to Brussel’s centre. Elegant interiors with first-class everything. Dine in the garden patio by the fountain, delicious breakfast everyday in the restaurant, 24 hour room service if you haven’t yet had your fill of waffles, chocolate, cheese and fries. Personally, i found the Flemish Stew an unexpected treat. Thanks to the knowledgable, kind, and efficient staff. They could not have been more helpful. All first-class. Special thanks to Pierre, Philip, Pericles, and Yolanda, who helped us through a medical emergency with my husband. Your thoughtfulness and warmth during and after a stressful event is deeply appreciated. We were sorry we did not have the chance to have a drink in the cozy, intimate bar, or take advantage of the pool and hamman. We did love the Belgian linens on our bed, the perfect pillows, and the lovely decor in our room. Thanks for a wonderful stay in your beautiful hotel."