"The hotel is beautiful: very clean, well decorated, and with a pleasant atmosphere. The staff were also very friendly and welcoming, which we appreciated. That said, several aspects did not meet five-star expectations. Breakfast was heavily overpriced, and the wellness area was uncomfortably cold. The spa experience was further disrupted by a manager loudly correcting cleaning staff near the pool while guests were present, even instructing them to wipe surfaces while we were there, and right next to the chairs we were in. This broke the calm atmosphere you would expect in a luxury wellness area. The room was cold upon arrival because a staff member removed the key card we had left in to allow the room to warm up. In addition, the hairdryer was broken, the minibar was empty, and we were asked for a deposit, none of which align with a five-star standard. Overall, while the hotel looks the part and the staff are friendly, the service and attention to detail fall short of a true five-star experience"

"Well my experience was good and bad. The good: great location overlooking a pretty plaza. The decor is interesting. The bad: a tad dark in spots. We had to move rooms because of construction outside our window facing the square. Our initial room was really small. Not what I was expecting for the rate we paid. After our first night we were moved to a spacious, quiet, clean room, we expected for this hotel. It overlooked a garden area. I had an unfortunate fall on the first night in the lobby. It could have been far worse. I fell down the front steps in front of the reception area. It struck me odd how the staff seemed unconcerned as to my welfare apart from giving me an ice pack for a very sore face which resulted in bad bruising. Not once did anyone ask me how I was afterward the incident, or during my stay. My husband got ill also and we had to extend our stay by two more nights. Fortunately we did not have to change rooms again. Our room was comfortable apart from a poor supply of coffee and tea and the quality of both was poor also. The bed comfy. Very quiet also at night, thankfully. Some staff members were congenial enough as they should be. We were charged for breakfasts we did not have. It was quickly rectified. An odd 200 euro deposit is taken out on our card for our stay. I've never encountered that before. All in all more like a four star hotel with 5 star prices. Maybe some people need empathy training and, oh, bring a flashlight because it's so dark in places you'll most likely need it."

"Great Location. It's like walking in a musuem as you get in the hotel. Nice cocktails. Breakfast was one of the best that I had."