"Rooms were beautiful, food was average, nothing special. My only complaint is the reception staff (only one person, Ronald, was rude and condescending and frankly insulting). Since it was a 5-star hotel, I let them know that I didn't need my room serviced and I was leaving my trash in the hallway so it could be collected and not an eyesore to the other guests. My thanks for this was being told how to use a do not disturb sign and that the trash would be collected (naturally) and NOT TO CONTACT the front desk. The rest of the staff was very courteous and polite. I travel to Brussels often and will return to Steigenberger, which is a great choice in Brussels."

"If you are looking for a Hotel with a great location that in 2026 is in the middle of current costs for a stay in Brussels then have I got a Hotel for you ! Oh and I forgot....... an establisment with great service and old fashioned Belgium charm, As an example I had a room arranged for me many hours before standard check in time by one of the lovely agents at reception. Excuse me for writing the name incorrectly but you will get the idea.lia Francioa not only arranged an early room for me on the first floor and facing a side street that was quiet did I just say quiet and great for actually getting some sleep. But insisted she carry my 2 bags to the Uber and put the bags in the trunk of the car. How often do you get service like that ? But this small Boutique Hotel has many people who use old world European charm to make your stay a memorable one. Yup this was a winner.Take my advice and book right now.There is a high probability that you will be happy with your experience. By the way the breakfast is included and they serve from 7-11 so you will have time to grab something. Also thank you to management for hiring people like Lia.And the rest of the staff. I will remember this stay you can bet on it."

"Stayed 4 nights here. Very good location, comfy beds and nice showers. Was quiet in the night. Internet was mostly good. Room could be a bit bigger and minibar included for Gold members. Rest was fine. Friendly staff."

"Love this hotel! Stayed 3 nights and explored so much.The location is incredibly convenient,its walking distance to bus/tram connections.The breakfast each morning was fantastic,with great variety and high quality options - such a nice way to start the day.All the staff was wonderful and helpful.I wanted to extend my deepest thanks to concierge Mariano for going above and beyond to make my daughters 7th birthday truly unforgettable.The surprise treat you arranged was such a thoughtful and heartwarming gesture - her face lit up with pure joy, and its a moment we'll cherish forever.We are so grateful and will always remember your thoughtfulness."