"I am extremely disappointed with my stay and the overall service provided by your hotel. First of all, the receptionist did not genuinely listen to my concerns and appeared to have very limited knowledge of the property’s products and services. When I requested to speak with the Duty Manager on Sunday morning (around 8:00–8:30 AM), there was no manager available. One of the receptionists even tried to contact the Duty Manager via WhatsApp, but there was still no response. This was very disappointing, especially as I had several concerns regarding my room and the hotel facilities that required immediate attention. What frustrated me even more was that the staff repeatedly told me that the hotel is “only a partner of Marriott” and therefore operates differently from a Marriott-managed property. Honestly, this is not an acceptable explanation. Guests choose this hotel because it carries the Marriott brand and naturally expect Marriott standards, regardless of the ownership or management structure. If you choose to operate under the Marriott brand, then guests should receive the level of service that Marriott is known for. I redeemed Marriott Bonvoy points for this stay, but those points are certainly not “free.” They represent a significant amount of money, loyalty, and countless nights I have invested over the years to earn them. I paid the equivalent of approximately €370 for this room (excluding breakfast), and as a Marriott Bonvoy Ambassador Elite member, I expected a far higher level of service and recognition. Although I received a one-category upgrade, I noticed that suites were still available. More importantly, I was assigned a duplex room with internal stairs without anyone asking whether that room type was suitable for me. This should have been confirmed with the guest before assigning the room. The room itself was also poorly designed. The only mirror in the bedroom area was extremely small and awkwardly placed between the television and the wall. If I wanted to use a proper mirror, I had to go to the bathroom, which was quite inconvenient. What disappointed me the most was the complete lack of empathy and accountability. Despite raising several concerns during my stay, no one from the hotel even offered a sincere apology. I never felt that my concerns were taken seriously or that anyone genuinely cared about resolving them. Instead, I felt that my complaints were simply dismissed. Because of the hotel’s lack of professionalism and unwillingness to address my concerns appropriately, I had no choice but to escalate this matter to the Marriott Ambassador team. This experience fell far below the standards I have come to expect from a property associated with the Marriott brand. Unfortunately, this was my first and last stay at your hotel. I will not be returning, nor can I recommend this property to other Marriott Bonvoy members. I sincerely hope Marriott reviews the service standards at this hotel, as my experience was simply unacceptable."

"It was great! The cocktails were wonderfull and we enjoyed a lot the cucumber one"

"Beautiful hotel and very courteous service. Amazing breakfast and gorgoeus decor. Dry co for table rooms."

"The Hotel was in a great location, close to everything you’d want to explore. It’s a trendy and beautiful hotel. The rooms are nice, but not anything special. We had a room with a courtyard view that was pretty underwhelming. For the price paid, the value was OK. The hotel restaurant staff needs some training, they seemed overwhelmed, even though there were very few people in the restaurant."