"We enjoyed our two-night stay here. Our corner room was clean, spacious and had a great view. The front desk staff were very friendly and helpful with suggestions. Some of the reviews mentioned the surrounding area being a little shady, but we felt perfectly safe walking during the day. It's also a quick Uber ride to the city center. Only downsides to our stay were housekeeping knocking on our door even though the "do not disturb" sign was up and asking if we wanted our room cleaned that day. Also, the service in the downstairs restaurant/bar is a little hit and miss. We had one bartender who was phenomenal, but other times we had to chase someone down to order and pay."

"I have stayed at The Hoxton a few times, and it has become one of my favourite hotels in Brussels. I like the stylish and comfortable rooms, and the freshly prepared breakfast is excellent. The area around the hotel can feel a bit rough, but there are always city bikes right outside, making it easy to get around."

"A wonderful experience. The staff was very accommodating. The hotel was extremely clean and the location allows an easy walk to local attractions, bars and restaurants. Would gladly stay here again."

"Lovely modern Hotel. Modern and great restaurant. Clean and comfy. The roof must be tried as well as the restaurant Cantina Valentina."

"Disappointing stay. The hotel looks good, but the experience felt very style over substance. We booked The Hoxton Brussels during the heatwave because our attic apartment had become unliveable and we needed air conditioning and sleep. At check-in, we specifically told reception that the purpose of the stay was rest and explained that we lived in Brussels. That evening, our room on the 21st floor was affected by a rooftop DJ set from 9pm until 1am. My wife raised it with the hotel while it was happening, and was told the hotel was full and nothing could be done. The next morning, the initial assistant manager we spoke with was dismissive and told us The Hoxton is a “lifestyle hotel.” That may explain a lively lobby, but it does not justify allocating rooms affected by late-night music without warning guests at booking or check-in. He told me he would escalate it to his manager. The initial offer was a room move and €50 off consumptions. Later, we met another manager, who was more understanding, and offered 20% off a future stay at the Brussels location and a package (room upgrade, breakfast) that was objectively worse than the one we'd booked with Staycation. Not only did it not address the night already paid for and disrupted and the need to move rooms, which was over €200, they were asking us to return and spend more money. When we contested this, we were told we'd need to wait for the General Manager to weigh in after we'd checked out. There was no effort made to turn our stay around while on premise. While moving rooms, we also found visible staining on both sides of a throw pillow in the original room that we'd slept with all night. Photos attached. Separately, there were small service issues throughout: being called about checkout despite having late checkout, and subsequently our keys being deactivated before our checkout time, and inconsistent food details such as a Caesar salad arriving with anchovies one day and without the next. These are small things, but are what separates poor/mediocre mid-priced hotels from ones who rate. The very publicly documented Hoxton Dublin situation also makes the response harder to understand. The Hoxton Dublin treated late-night music affecting rooms as a serious guest issue and sued a nearby nightclub and decommissioned rooms. In Brussels, when the hotel’s own rooftop bass affected our room, it was framed as differing levels of noise sensitivity. Nice design and good air conditioning, but poor sleep, poor handling of guest complaints, and weak compensation. I would not recommend staying here if rest, guest service, cleanliness or location matters to you."