"Great property, great service, excellent food, very good spa. they should only invest some money in the shower and wc area of the room, which is a bit charmless."

"In away we were spoiled by staying at Uma’s sister property in Punakho, which is smaller scale and a more intimate experience with around ten rooms. Here, the experience was great, and we were in a comfortable and substantial villa (number 17 of 20 rooms or villas). So the scale is bigger (golf buggies available to take you to the villas) and notwithstanding motivated , friendly staff and management, it feels less personal. The central spaces and the villa also felt a little more ‘lived in’. That said a beautiful setting above the town and river. Friendly staff, including the staff member assigned to us as ‘butler’, fun activities like archery, bikes for hire, some great hikes straight out of the property. A good shop on site and interesting cultural activities each night (sand mandala, prayer flag printing. Nice touches in the villa with a nespresso machine and a Bose sound system so you can stream music from your phone. Seriously big bathroom and great shower. The only element that could be improved is the quality and presentation of the food, which was a bit hit and miss - but again we were spoilt by Punakha, which offered a very similar menu, but delivered it better. All in all a good place to stay in a great location."

"Service service service!!! Kind and helpful with everything from housekeeping and turn down service, to restaurant staff. From cleaning muddy hiking boots without charge to packing excellent snacks for hiking and checkout to the airport. The property is lovely and the view into the tree tops from my room(30) was beautiful. Coming from the USA I am not accustomed to this kind of service or kindness at any price, sad to say. Thank you COMO UMA Paro"

"Each time we crossed the gates of COMO Uma Bhutan after our daily adventures this Easter, our four-year-old would joyfully shout, “Hurray, we’re back home!”It was an innocent reaction, but it perfectly captured what this place came to mean to us. From the very first moments, it did not feel like checking into a hotel. It felt like arriving somewhere we truly belonged. There was an immediate sense of something deeply personal: perhaps a certain familiarity, peacefulness, reassurance? The serenity of the surrounding Himalayan landscape certainly played its part, but more than anything, it was the generosity of the people that made “Uma” feel like home. What made our experience truly exceptional began long before arrival. The reservation process, thoughtfully managed by the proficient Dechen Zam, set the tone for the remarkable journey that followed. Despite initial availability challenges, Dechen worked diligently to secure our preferred dates and handled expectations with professionalism and clarity. When unforeseen circumstances arose — first with regional war disruptions affecting our travel plans, and later with delays to our Indian visas — Dechen Zam responded each time with empathy, flexibility, and practical solutions. Her heartfelt support not only reassured us but made us even more eager to experience Bhutan. Dechen also went the extra mile to maintain consistency in our room arrangements whenever possible, which we greatly appreciated. In addition, she ensured the team was aware of our daughter’s birthday. Thanks to her meticulous coordination, the celebration (especially at COMO Uma Punakha) was handled with such care and generosity. It was thoughtful, warm, and deeply memorable — a moment our daughter will always cherish. This reflected seamless communication across properties and a sincere desire to make our stay truly special. During our stay, the strength of the wider team became evident. Our guide, Tshering Dorji (N), combined deep knowledge with patience and attentiveness. He answered our endless questions with detail and insight. He was especially caring about our younger daughter’s motion sickness, adjusted the pace when necessary, and managed our fear of heights with steady reassurance. His thoughtful and considered planning of the itinerary gradually built our confidence, enabling us to complete the Tiger’s Nest hike — a true highlight that felt like a shared achievement built on trust. Our driver, Basant, was consistently kind and a calming presence throughout every journey. At the hotel, our butler Casper was exceptional. His attentiveness, intuition, and ability to anticipate our needs with quiet finesse were remarkable. He was always present when needed: warm, efficient, and genuinely caring. He elevated the experience in ways that felt natural rather than formal. We were warmly and personally welcomed by staff across both Paro and Punakha. A special mention goes to both the friendly restaurant manager and the approachable and cheerful chef Natalie Bolt, who — by happy coincidence — were present at both locations and greeted us each time with warmth and familiarity. We would also like to thank the hotel manager in Punakha, whose efforts ensured our stay felt particularly personal and seamless. While the team truly stood out, the properties themselves are equally remarkable. The luxury here feels purposeful rather than excessive. Both Paro and Punakha offer distinct experiences, each framed by expansive valley views that deepen the sense of retreat. The balance between activity and rest was perfectly calibrated. We especially appreciated the spa, with the hot stone baths providing much-needed recovery after more demanding days. Dining was equally well considered, balancing Bhutanese flavours with international options in a way that felt varied, authentic, and harmonious. In the end, what makes COMO Uma Bhutan exceptional is the natural cohesion between its people, its setting, and its sense of care culture. By the time we left, we realised that “Uma” was not simply the name of a property. It had become something far more personal: a place that welcomed us as family, restored us, and continues to quietly call us back to beautiful Bhutan one day!"

"We had 8 nights as a family in early April and were deeply impressed by the quality and depth of service by all the staff, from the GM down to the housekeepers. The food is outstanding, fresh and homemade, mostly from local produce and always available with a healthy theme, so perfect for us. The rooms we had (35&39) were great and had sweeping views down the valley and up to the forest covered hills to the mountains. This is not the newest hotel, so if a very recent renovation is important to you you might look elsewhere, but if you appreciate timeless quality, solid wooden furniture, great food, local art and heartfelt warm service then you won’t be disappointed. The Spa treatments are excellent too. We had booked a 3-day hike at 3500-4000m but were unlucky to encounter some unseasonal bad weather and my son was not well, so we had to turn back, but our excellent guide coordinated everything with the hotel and their trekking partners to make sure it was a memorable trip nonetheless. Highly recommend!"