"KARL’s exceptional customer service, quick check in experience, attention to details with all our requests have been provided efficiently It truly made our Family’s double birthday celebrations of our 2 daughters more memorable. Thanks so much for the flowers, birthday card and Moxy’s souvenir surprise and delight amenity. Our twins slept well with their cozy cribs.👍 I would like to recognize as well Stewart and Sok who also helped us prior to our arrival. The 3 upgraded rooms we’ve stayed were immaculate clean, well maintained by the Housekeeping. Henry @ EAT food truck (very unique) is amazing. There are various selections of foods and were delicious. The bar was great with fantastic staff!👏 modern lobby as well. While we were also currently facing a challenging time due to my husband’s illness, The compassion and professionalism shown by the staff most especially by KARL Front Desk truly made our Moxy’s experience genuinely uplifting. Overall experience was awesome and we highly recommend the Moxy Hotel by Marriott closer to Banff Downtown tourist attractions. Kudos to this five stellar property! 😍"

"This is our 4th visit to the Moxy Banff! This unique concept hotel has one the best vibes in Banff. From super cool rooms, to a comfortable and fun main lobby/ bar area, a VW bus which serves great food and most of all the friendliest staff in town! Shout out to Karl, such an amazing guy....when someone knowns your name and loyalty the minute you walk up with the friendliest “Welcome Back to Banff" you know you are at the right hotel! Karl goes the extra mile to make sure you are having the best stay and visit to Banff! Thank you Karl and the Moxy team for making our stay amazing as always!!! We highly recommend the Banff Moxy !!"

"We had a wonderful stay at the Moxie Hotel in Banff while skiing in the area with our son. From the moment we arrived, the staff were excellent — friendly, welcoming, and genuinely helpful throughout our stay. The hotel is new, very clean, and has an awesome vibe that somehow works perfectly for both adults and kids at the same time. There’s no shortage of things to do: checkers, a hockey table, mini shuffleboard, video games, a Mac computer station, and plenty of fun spaces to hang out. It really made downtime after skiing just as enjoyable as being on the slopes. The amenities are fantastic — a well-equipped gym, laundry facilities, and even a media room you can rent for small groups. There’s also a food truck with solid eats and a market area stocked with just about any sundries you might need. The bar deserves a special mention: fair prices, great atmosphere, and cool, attentive staff who made it a fun place to unwind. Our room was thoughtfully configured for a small family. We were three and had plenty of space, and it easily could have accommodated four thanks to the bunk setup. It was comfortable, efficient, and very well designed. Overall, this place strikes a rare balance: modern, clean, energetic, and family-friendly without feeling overly kid-focused. We’d absolutely stay again on our next ski trip. The Moxy also featured a pool and hot tub for apres ski. Also fire place and lovely courtyard to chill. Not a luxury hotel, a cool hotel with everything you need and more."

"I stayed here in January 2026 for a short business trip and had the best stay at the Moxy! The stay was so fantastic that I am now looking into traveling from Texas again to stay at the Moxy Banff for a week in April 2026 for vacation and to celebrate my Birthday. Beds / bedding were very comfortable and rooms were super cozy, I don’t normally sleep very well in hotels and I had an amazing nights sleep here! The Nespresso machine was a great in-room amenity and the water pressure in the shower was perfect. The staff was so helpful and friendly, especially the reception staff who answered all my many questions about Banff and April ski related questions for when I (hopefully) return. I also want to note how great the onsite food is, they have a spot in the lobby with fresh/hot options and then grab/go with prepackaged local items."

"We had an awesome experience. The personnel, especially Chloe, Alex and Tammy were extremely helpful prior to arrival and during our stay. The rooms were warm and we even had an extra blanket. We needed that a couple of nights when the temperature was below 0. The food from the food truck was good. No complaints at all."