"We can’t really put into words, just how sensational our stay here was! Upon arrival the greeting and welcome was amazing, from the gentleman on reception with the beard, and Andre, who showed us round our stunning room. He was a superstar. Max, the concierge, was the standout team member. He made fantastic recommendations, and couldn’t have been more attentive. He’s an absolute credit to the hotel. Anastasia, also organised a super Valentines booking at a wonderful Spanish restaurant, too. The team in the bar were very attentive too, and we enjoyed The Ritz champagne, in wonderful surroundings. From start to finish, just the perfect stay, and every team member was just so friendly. Really wish this hotel was nearer to Manchester, but we will definitely be back, and can’t recommend highly enough. Thank you for a truly memorable stay."

"I would give this hotel 4 stars. Overall, everything was very good and I really enjoyed my stay. The teams are, in general, extremely kind, welcoming, and professional, which makes a real difference. You immediately feel well taken care of. The rooms are lovely, modern, and very comfortable. A special mention for the bathroom: the shower turns into a hammam, which is incredibly pleasant and a real plus after a long day. The gym is also very well equipped and easy to access. The only disappointing point was the spa. While the welcome was very good, the massage itself was unfortunately not up to the level of the hotel. It felt more like being patted and shaken than actually massaged, which was quite frustrating. That being said, I would happily return to the hotel without hesitation just not to the spa."

"We have found that Ritz Carlton has been a pretty sure bet as far as hotels, but this one in Montreal was just average. It is an older property that was in a decent location, and the building is attractive. However we found several things less than stellar. We booked our trip with points which makes no difference in reimbursement to the hotel. they do get the full rack rate back..so they were not doing us a favor. First of all we booked the basic king room which appeared to be adequate, however it is very small, and not in the slightest inviting. There was a small closet, but not ample space to access your luggage. The bed was okay, but the heavy duvet was way too hot and there were no simple blankets. The seating was an awful problem as there was only one chair and it wasn’t comfortable, so the other party had to sit at the desk chair. Overall it was a poor room with one small window. The bathroom was okay. We are gold members and were not offered an upgrade. The hotel was not busy and that would have been a nice gesture. One evening I decided to get a bottle of wine out of the mini bar and was shocked to find out they didn’t stock it. So why have one? We had breakfast two mornings. Once the service was outstanding, and the second morning a young guy was not attentive and spent more time playing with his phone rather than taking care of his customers. Lunch was delightful and we had excellent service. We did not have dinner at the hotel. Overall it was nothing special which was disappointing. I wouldn’t stay there again. I expected an amazing experience based on the reviews, but it really did not stand up to Ritz Carlton standards."