"When you visit a city with a thriving culinary scene like Toronto, access matters. And when you’re trying to get into a fully booked restaurant, a great concierge can truly make your trip. That’s exactly what we experienced at 1 Hotel Toronto. Robin, a Les Clefs d’Or concierge, brings a beautiful balance of experience and refinement, able to secure hard-to-get reservations and just as thoughtfully guide you when something isn’t available. That kind of discernment really shapes the experience. What stayed with me just as much was the warmth across the team. Camila at the concierge desk was so kind, our kids loved chatting with her in the lobby, and she even sent us off with personalized coloring pages and apples from the farm stand for the ride home. Such a thoughtful touch. The valet and bell team were equally welcoming. C2 who drove us in the house car, suggested we visit the Distillery District on our way out-and it ended up being one of our favorite spots in the city. At breakfast, Hanan was especially accommodating when our kids were being a bit fussy and helped us order a wonderful meal with such ease. Shamar at the front desk was also incredibly warm, adding to the overall feeling of being well taken care of. Even simple moments-a cocktail at the lobby bar or breakfast-felt elevated because the conversations were so warm and genuine. It’s not just about service, it’s about how that service is felt."

"The 1 Hotel was honestly the best hotel I have ever visited/experienced! Booking was simple, the entire property is immaculately presented, and carries a welcoming earthy vibe to it, the rooms were clean and vibey, perfectly located downtown - just overall so relaxing and classy! Robin, our concierge, and his team, were incredible in making special arrangements for us as we were celebrating the Mrs’ birthday. Highly recommend."

"Gilberto is wonderful. Lent a very helping hand, courteous and ensuring I had everything needed."

"From the moment we arrived at the 1 Hotel Toronto, the staff treated us like family. We (2 adults and 2 kids, 9 amd 13) stayed for 9 days which is a lengthy time in a city hotel. The double queen room was extremely comfortable and always immaculately presented. The staff would exchange cute little messages with our kids on the room's chalk board. They organised a little easter egg hunt in the room on Easter Sunday. We went to see the Maple Leafs hockey game one night and the next day we arrived home to a Maple Leaf helium balloon in the room! The sustainability programme is present throughout the hotel and gives it a warm, modern and earthy feel. We loved the Flora bar down stairs. It was so comfy to sit in in the morning with a coffee or a cocktail in the evening. There was always a buzz of people, it is clearly a hotel that many people enjoy for different purposes. There's a very exclusive rooftop bar which was lovely for a drink (no kids allowed so just tried it once!) and as a guest staying there was no impact, noise or otherwise, from the steady stream of exclusive guests to that bar. We want to make a special call-out to Robin, the hotel concierge, who attended to our every need before and during the trip. You know it's been exceptional treatment when the children comment on the attentiveness! Thank you Robin. And also the desk staff as well as Gilberto the bell man who helped with our luggage needs on our last day. The hotel location is excellent, we walked to the Rogers Centre and Scotiabank in 20mins. There are streetcar trams going in all directions nearby. Please try this hotel if you are in Toronto. You wont be disappointed 💚"

"Truly amazing customer service. Gilberto was so lovely. He gave our daughter an apple upon arrival and greeted us with glasses of fresh water. He brought us to our room and was extremely professional, friendly, and knowledgeable. Jonah worked the front desk and was also extremely personable. Great at his job, making every guest feel catered to. He sent my husband up a bottle of prosecco when he found out it was his birthday. We received an upgraded room prior to our arrival because of a leak in our original room. Hotel is sustainable and tries to reduce waste wherever possible. Gorgeous, spacious rooms and stunning decor. Very comfortable beds and pillows."