"We booked a trans Canadian train trip with Vacations By Rail and VBR booked us at this hotel because the Fairmont was not avalible. We were very happy for the change it was a 5 minute ride from the train station. We found this hotel to be quiet .warm and inviting. The rooms are large, very modern and very comfortable. The entire staff was wonderful and made our stay very nice. I would definitely stay at this hotel if I ever returned to Toronto"

"Great hotel. Great location super clean and modern tooms!"

"Location - excellent - 10 mins walk to tourist attractions such as CN Tower, various sporting arenas Atmosphere - really nice atmosphere created by helpful and engaging staff (10/10) Rooms - excellent - large and comfortable bed and spotless rooms. Noise levels - quiet - music in restaurant at a perfect level for talking. Punch restaurant - food was fantastic and the service equally good. Staff were really polite, helpful, responsive and generally really nice. Service levels were way above what was expected. Special mentions to Lauren, Lauriane and Victoria. There attentiveness was superb - thank you"

"What an extravagant, spectacular and magical NYE supper dinner at PUNCH and overall romance package and stay!  Le Germain’s Mercer Toronto team delivered an impressive, impeccable and inspiring performance and exceeded our possible expectations!  From the moment  we arrived till the checkout  their constant and contagious wonderful smile made us feel at home!  Special wholeheartedly Thanks to Jean - Phillip ( General Manager) and his incredible team of hospitality professionals: phenomenal Luke (Concierge)who once again delivered the unexpected and is a real gem having him on your dream team , Punch manager Lauren  and host Abby with such  a  wonderful smile our  incredible personal dinner professional Kenny, Memory , Sean Stefani at the check in , room service, ice bucket personnel delivered to our suite  and breakfast personnel,  Evelyne at the check out  and all of the rest behind the scenes going above and beyond the call of duty to make our stay ,romance package and dinner at PUNCH an amazing one!  The Executive Chef and Chefs created masterpieces and food that is poetry! Deep bow, Peter&Elley-Ray"

"This is a stunning hotel in the heart of Downtown TO! The interior design feels like a warm, comforting hug. The attention to detail is invaluable — from the turndown service each evening to the smooth front desk experience. Everything was exceptional."