"What an extravagant, spectacular and magical NYE supper dinner at PUNCH and overall romance package and stay!  Le Germain’s Mercer Toronto team delivered an impressive, impeccable and inspiring performance and exceeded our possible expectations!  From the moment  we arrived till the checkout  their constant and contagious wonderful smile made us feel at home!  Special wholeheartedly Thanks to Jean - Phillip ( General Manager) and his incredible team of hospitality professionals: phenomenal Luke (Concierge)who once again delivered the unexpected and is a real gem having him on your dream team , Punch manager Lauren  and host Abby with such  a  wonderful smile our  incredible personal dinner professional Kenny, Memory , Sean Stefani at the check in , room service, ice bucket personnel delivered to our suite  and breakfast personnel,  Evelyne at the check out  and all of the rest behind the scenes going above and beyond the call of duty to make our stay ,romance package and dinner at PUNCH an amazing one!  The Executive Chef and Chefs created masterpieces and food that is poetry! Deep bow, Peter&Elley-Ray"

"This is a stunning hotel in the heart of Downtown TO! The interior design feels like a warm, comforting hug. The attention to detail is invaluable — from the turndown service each evening to the smooth front desk experience. Everything was exceptional."

"Room layout and bed quality were excellent .The hotel staff were very helpful and professional . The breakfast and valet parking were up to par and no issues . Unfortunately the street frontage is on a very narrow street which makes unloading and drop off somewhat risky . We definitely would return to this hotel ."

"This hotel is in a great location and we were able to walk to lots of places and Uber the rest. The breakfast is delicious. We did have a problem with our shower but Xander from maintenance came up to our room within five minutes and fixed it very promptly indeed. Thank you so much for doing this,Xander."

"I was stranded in Toronto for five days because of the Air Canada flight attendants' strike, and my daughter secured me a reservation at the Le Germain Hotel Toronto Mercer. The hotel staff provided impeccable service: they were professional at all times. The doormen were welcoming and helpful, the front door staff were pleasant and efficient, the restaurant staff were kind and very attentive, and the housekeeping staff kept my room spotless and organized. The difficult circumstances of being in Toronto longer than I had intended were greatly ameliorated by the wonderful personnel."