"We just spent a night here, at the Shangri-La Toronto, not our first stay and certainly not our last! The service, accommodations, atmosphere and location are second to none. The rooms are beautiful, immaculate and always in like new condition. The service, from pulling up to valet, check in, house keeping, the lobby lounge and bar, the restaurant, literally everything is incredible. The central downtown location as well is by far the best you can get in Toronto. Thanks Shang, for another amazing stay, we will be back!"

"This was a staycation with flair. Went for high tea and massage. Stayed two nights and enjoyed some family R&R"

"Hands down the finest service I have ever experienced at a hotel. From the valet to the concierge- everyone in this hotel cares about bringing high service to their guests. I was here for one week due to business but am planning to come back to Toronto from the U.S. just so my family can experience this high level of hospitality."

"I recently stayed at the Shangri-La for a few nights on a business trip, and it was an exceptional experience from start to finish. What stood out most was the staff. They didn’t just greet me professionally, but with genuine warmth and care. Upon arrival, they even took the time to personally walk me through the property and highlight everything it has to offer, which made settling in effortless. After long days of work and travel, returning to my room felt like stepping into a luxury vacation. The space was beautifully appointed, and the thoughtful extra amenities truly elevated the experience and made me feel valued as a guest. This stay struck the perfect balance between business and comfort. I’d absolutely recommend the Shangri-La to anyone looking for a refined, welcoming place to stay, whether for work or leisure."

"Location: Convenient to downtown/financial district. Fair amount of walking to visit any tourist or shopping spots. I stayed there for a convention, which was an easy 10-15 min walk. Union station with UP Express is similarly close for an easy ride to/from the airport. Bedroom: Modern & clean. Outlets are mostly at the desk and one side of the bed. Lots of storage. Comfy bed. But, noise from the walk signal or revving cars and unending sirens and weekend protests are very loud on the 9th floor and disrupted relaxation/sleep. The common areas of the hotel are insulated from street noise and suggest the noise could be mitigated. Bathroom: Spacious and plenty of marble. The marble lends itself to noise above you if someone walks around early morning with heels. The toiletries brand are poor quality. The shampoo especially leaves your hair feeling oily. Shower: The shower/tub room had no issues draining. The tub could be a bit bigger. Pros: Convenient location. Pretty room. Cons: Service was inconsistent & sometimes inattentive. Service during afternoon tea was especially slow. Breakfast was similar. But the worst part was the noise. The lounge was loud from speakers that need to be turned down a bit. And the room was filled with echoing cars, sirens, and protests. Even when the streets are quiet in the early morning, you here upstairs guests clicking around the marble floor with their heels."