"Courtesy and Kindness in a Lovely setting. Good location forToronto sights.Room was spacious, excelllent laundry service. Staff took time to remember you and what you liked. Excellent therapeutic massage at Health Club."

"Our family had a wonderful multi night stay at the hotel. Staff very welcoming throughout, even receptionist who checked us in and didn’t see us for four days still remembered our name and room number as well as details of our stay. Stayed in a Deluxe One Bedroom Suite which we would highly recommend, very spacious, two bathrooms, great city view. Pillows and beds very comfortable. WiFi worked well throughout. Food was excellent, really enjoyed breakfast along with evening meals via room service. Lovely indoor swimming pool, gym and sauna, along with cabanas with their own TVs. Great location in Toronto, we really enjoyed being able to walk around and explore. Thoroughly recommend this hotel to those staying in Toronto."

"Our stay at the Shangri-La Toronto was exceptional from start to finish. The hotel strikes the perfect balance between luxury and genuine hospitality. I have never stayed at a hotel where every staff member is so kind, courteous and helpful. The room was beautifully appointed—immaculately clean, spacious and incredibly comfortable. The bed was among the most comfortable I’ve ever slept in, and the attention to detail throughout the hotel was second to none. The location is ideal, with easy access to Toronto’s best restaurants, theatres, shopping, and attractions, making it the perfect base for exploring the city. The amenities were outstanding, especially the pool, spa, and fitness facilities, all of which were impeccably maintained. What really sets the Shangri-La apart is the level of service. The team consistently anticipated our needs and made every interaction effortless and memorable. It’s clear they take great pride in creating an exceptional guest experience. If you’re looking for a truly five-star hotel in Toronto, I can’t recommend the Shangri-La highly enough. We’ll absolutely be back."

"The service was exceptional. The staff helped us celebrate our 30th wedding anniversary and gave us free champagne and even free dim sum whilst we waited for our duck to be prepared. The concierge was helpful and had lots of tips for things to do; he arranged our bookings for in house dining and nothing was too much trouble. The food in both Bosk, in house dining and the renown Chinese restaurant were exceptional. The Peking duck was to die for and the dim sum were exquisite. I could not recommend it more. There was a wedding scheduled for that weekend and they moved us to a junior suite in the 11th floor simply so we would not be disrupted by the celebrations."

"My wife and I spent 4 nights total CAD $3,500 for first time visit to Toronto. Checked in early (which was nice) & assigned to disability room on 7th floor because early check in (was informed disability -no bath tub, which was OK for us). Which was NOT OK, every night there were extremely loud sirens multiple times which interrupted our sleep. Should have complained and switched rooms, but didn't because of hassle and thought it was a just bad night and wouldn't be so bad the next time. Was wrong and should have switched after first night. Be warned."