"While the property is extremely well located and the lobby is great, the service was simply lacking. We booked “gold Experience “rooms”. We had to repeatedly call to have a room made. They simply would not stock robes in the room and we had to call to get them. The valet situation the day we arrived was a complete mess. With no space to unload luggage and the valets initially unwilling to take the car. The food was maybe 4 out of 5, and the staff in the restaurants always had a good attitude. So basically an ok experience but the Gold experience did not justify the addtiinal cost"

"Really enjoyed my visit to portobello, amazing service, super attentive and personable, also really great food and the musician was amazing! Definitely a must visit in Whistler!"

"We were 2 couples that stayed at this Fairmont for 6 nights.. We have traveled to many destinations together and were so very impressed with this hotel. It is a well oiled , service oriented, outstanding hotel. Kudos to management as every single employee we encountered was courteous, friendly, and trained to make sure every aspect of your experience is pure perfection! The concierge Monica went above and beyond to ensure we had every reservation we wanted. She was amazing and you felt that she was so happy to assist us and truly excited when we were happy. Kyle was hilarious yet professional and made awesome recommendations.. It appears that these wonderful employees loved their jobs. We know that the Fairmont Whistler took our experience skiing the BC to a level I do t believe we have gotten anywhere in the world. To achieve this level of elegance without any stuffiness is truly remarkable ! We highly recommend this hotel to anyone coming to ski Whistler Blackcomb!"

"I just reviewed on google, and wanted to do it here too as we recently had the pleasure of staying at this beautiful Chateau in the mountains, and while everything about the property was wonderful, one person truly made our stay unforgettable. So we want to register very special thank you to AJ at the hotel front desk team. From the moment we arrived, he greeted us with such genuine warmth, professionalism, and kindness. He went far beyond what anyone would normally expect — patiently helping us with recommendations, making sure every detail of our stay was perfect, and always greeting us with a smile whenever we passed through the lobby. What really stood out was how much he truly cared about the guests’ experience. His attention to detail, calm professionalism, and sincere hospitality made us feel incredibly welcome and valued throughout our stay. It’s rare to meet someone who represents a hotel with such pride and dedication. Because of him, our visit became more than just a hotel stay — it became a memorable experience that we’ll always look back on fondly. Thank you again and again, AJ, for your outstanding service . The hotel is very lucky to have you, and we look forward to returning in the future!"

"Fairmont Chateau Blackcomb Rank: 4 StarMatch: Above. Location: Very well located on Blackcomb mountain next to Gondola. 1Liner: Very nice hotel in great location supported by good staff. Great Bits: Vive, location, ski valet. Good Bits: Pool, Sauna, Portobello. Bad Bits: Check-in is a zoo and poorly managed."