"The hotel staff welcomes you warmly from the very first moment and makes you feel at home right away. The impeccable and personal service is excellent. Beautiful rooms, delicious food, and friendly staff who go above and beyond to make sure you enjoy your stay. Tau, Rafael, Leonel, Danilo, and all your colleagues — thank you for this unforgettable experience!"

"Amazing and attentive staff. Well planned excursions and super flexible. Great food. Rooms were lovely and the location is perfect."

"First off, this is a very expensive place, but if you can afford it, you will not be disappointed. My impression of Rapa Nui hotels is that they are either quirky dives or really pricey. My room was huge and gorgeous, right on the water. So dark and quiet at night, I slept really well. Luxurious amenities and very clean. I loved the pool. Breakfast huge with lots of selections. There is a bar for drinks and light meals for when you just don't feel like walking into town. It is a longer walk than I thought and a bit dangerous without sidewalks. A shuttle into town would have been nice. The staff couldn't have been nicer or more accommodating. Look for deals on this hotel. I recommend it."

"We recently stayed at Nayara Hangaroa under their Discover Programme, and while there were definite highlights—the excellent food, the beautiful setting, and a couple of outstanding staff members—there were also several inconsistencies that meant the stay didn’t fully meet expectations. The Good The hotel is beautifully designed and blends naturally into the island environment. The food throughout our stay was consistently excellent. We want to warmly recognize Lina, who was consistently friendly, attentive, and professional. She added warmth to every meal. But the true standout was Rafael. His service was absolutely superb: polished, proactive, and genuinely world‑class. If the rest of the service team matched his standard, the hotel experience would be exceptional. We were also celebrating a special occasion, and the hotel surprised us with sparkling wine, fresh fruit, and Moai‑shaped chocolates in our room. This was a lovely and thoughtful touch that we really appreciated. The Discover Programme We selected the Discover Programme, but it was unclear what was or wasn’t included. The menus gave no indication at all, leaving us repeatedly having to ask staff for clarification who seemed unclear themselves. This should be communicated much more clearly for guests. Excursions & Guides The excursions varied significantly in quality. One day, our guide—young, inexperienced, and not especially knowledgeable—offered very little interaction or insight, leaving the tour feeling quite flat. In contrast, our guide on the final day was what we had hoped for: knowledgeable, engaging, enthusiastic, and exactly what we had hoped for. The inconsistency between freelance guides was very evident. The Room The room was attractive but quite dark, even during the day. While we appreciate that the island is a wild and remote environment, encountering the type of insects inside the room was still unsettling. After disposing of the first cockroach ourselves, we immediately reported it to reception, who assured us the room would be cleaned. It was therefore particularly disappointing to find another cockroach the following day. Housekeeping & Service Housekeeping was inconsistent throughout our stay. The minibar—which was meant to be refilled daily—went three days without any replenishment, and we eventually had to ask for it ourselves. Turn‑down service also varied. Some evenings we received water by the bedside, some evenings we didn’t. It usually took place around 6pm, which felt very early given it was still bright daylight. On one occasion, as we were sitting on the patio, two chocolates were simply left just inside the room, which felt more like a box‑checking exercise than a thoughtful service moment. Outdoor Area Cleanliness On our second day, wild chickens had been on our patio table. Understandable for the island, but the feathers and even claw nails they left behind were never cleaned up—remaining on the table until we checked out. It suggested that outdoor areas weren’t being properly maintained. Overall Impression Nayara Hangaroa has tremendous potential: a stunning location, excellent food, and a couple of staff—especially Rafael—who deliver truly exceptional service. But the inconsistencies in housekeeping, programme clarity, excursion quality, and general service made the overall experience fall short of what we expected. With better training, clearer communication, and tighter quality control, this could be a genuinely outstanding hotel. Would we return? Possibly—but only if these issues were meaningfully addressed."

"Fantastic staff…Ilias- expedition leader- very clued up and organised. Tama- 3 tours, Teva x1 tour- both know their stuff and their English is impeccable as is all the staff. Millie was brilliant when we first arrived. Yazira, Gabby, Sofia, Rafael, Otea. Special mention to Carlos and Wally for looking after us so well. Ahi, Teo, not forgetting Christian our driver on a few occasions- very safe and controlled driver. If we’ve forgotten anyone it’s because you’re all wonderful - what a team. Well done. We will be recommending the hotel definitely to friends and family."