"Positive The location is excellent and makes it easy to explore Santiago on foot. Our room was spacious, comfortable, and very quiet. The bed was extremely comfortable, and the shower was one of the best we had during our South America trip. The staff were friendly and professional throughout our stay. Breakfast is served à la carte, which was a different concept from what we are used to, but the food quality and taste were very good. Negative Nothing significant. The à la carte breakfast may be different for guests who prefer a traditional buffet, but we enjoyed the quality of the food."

"In my lifetime, I've stayed in over 70 hotels and Airbnbs, ranging from 2-star to 5-star properties, and I have to say the Singular Hotel Lastarria is easily top 3 on my list. From the moment my family and I stepped out of our cab in front of the hotel, we were treated exceptionally well by the team. Jorge met us out front right away to help with our bags and offered us sweets, which were an instant hit with the kids. Martin was consistently ready to help with every request we had — from utensils to a crib to getting change for money — and he also offered great recommendations on things to do. When the ticketing site for the Mirador Interactive Museum wasn't working properly, he helped us buy tickets directly. Breakfast, which was included, was incredible. It's served à la carte, and the team is happy to customize orders to your liking. Constanza was our server each morning, and her promptness and service were fantastic — she was wonderful with our kids as well. On departure day, Patricio helped with our bags, and when road closures caused some issues coordinating with Uber/cabs, he took it upon himself to help me communicate with the driver who ultimately picked us up for the airport. I'll also note that Patricio and Martin were both ready to help carry all five of our suitcases (!!) to a more accessible street when needed. We stayed in a Singular King with a Balcony, and the room was fantastic — plenty of space, and the bathroom (including the tub) was incredible. Housekeeping tidied our room the moment we left for breakfast each day, which was genuinely impressive, and turndown service was just as prompt and timely. I wouldn't think twice about staying here again, and I'd recommend it to anyone without hesitation. Thank you again to the entire team — Jorge, Martin, Patricio, Costanza, Rocío, and Cristóbal — you welcomed us like family, and my wife and I are so grateful."

"The best service for anywhere I've stayed in the room. The domestic staff who cleaned the room were so friendly and attentive, the doorman and desk team were always greeting me with a smile and a gentle hello, the spa tea were so helpful (and the spa was spotless, steam room was so steamy), I had a magical massage from Isla who sent me into a dreamland, and the restaurant team were so efficient and friendly at the same time. Amazing"

"Excellent central location in Santiago.Spacious and well appointed room.Our room had a desk which is a big plus when travelling.Well decorated.The Hotel breakfast was super tasty.Hotel staff were very attentive and had great recommendations on places to eat"