"The hotel was in a great location in central Santiago in a high-end business and residential area. Many restaurants were on the same street too and in the lower level of the hotel. Check in was fairly easy (please note this W Hotel only accepts credit cards-not debit). The room was exceptional and a huge suite with dining room, two bathrooms, large living room and enormous bedroom. The only drawback was the shower and tub were open without privacy which could pose a problem for non-couples staying in the room. Room service was also excellent and fast even though limited on items to choose. The room also had a great view of the park below and the snow-capped mountains in the distance. The room was extremely clean too. Laundry service also excellent and returned the same day. The rooftop bar was a happening place with a DJ and great bartenders and amazing cocktails. The breakfast buffet also ample and eggs cooked to order to your liking. Coffee was bitter though on every day. The concierge Ana was world class and assisted us with tour drivers and transportation and any other needs via WhatsApp messaging. Everyone was friendly at the hotel. I highly recommend this hotel to anyone in Santiago for business or vacation. I certainly would return."

"We had to leave after one night due to noise. The hotel has a terrace on the fourth floor where they host events with loud, booming music. When we first heard the music, we called the front desk and asked if they knew where it was coming from. The person we spoke with claimed she had no idea and would investigate. A half hour later, she admitted it was coming from an event they were hosting. They couldn't switch our room so we checked out early and went to another hotel. The same person I spoke to on the phone emailed me two days later. She claimed they were going to investigate what went wrong. But I was in Santiago all week. I walked by late on other nights and I heard music once again. This is a regular occurrence."

"I’m writing this for my housekeeper mostly as she spoiled me. She noticed I drank more water than provided so added a few more bottles each day as part of the housekeeping service. On my last night, she organized a Carmenere too. Very kind. The service was faultless throughout though making my week long work stay incredibly comfortable"

"Outstanding hotel with impeccable service and a truly elegant atmosphere. From the moment you arrive, the experience feels polished and welcoming, with stylish design details throughout the property. The staff is exceptionally helpful and attentive—always ready to assist, quick to respond, and genuinely committed to making your stay comfortable. If you’re looking for a refined, modern stay in Santiago with excellent hospitality, the W Santiago is a great choice."