"Its been recently upgraded so the rooms are nice and clean, its breakfast spread is wide but not particularly tasty. Service was very good."

"Dear hotel team, thank you sooo much for a great 4 days. Nothing was too much and your breakfast was one of the best if not the best we ever had. The service in the club lounge was outstanding with a shout out to the staff. Again thank you."

"45/f family suites are excellent. service was so great, especially from Emily and Ella in Hangout. Mr Steven is very professional in workshop hosting and the kids enjoyed very much."

"Our family had a wonderful stay at Island Shangri-La. From check-in to departure, the service was consistently attentive and professional. A special thank you to Ella and Emily at the family floor. They were always cheerful, proactive and genuinely welcoming. Despite how busy the Hangout could get, they consistently went out of their way to assist guests (eps the lil ones) with a smile. Their warmth made a real difference to our family's stay. As a Muslim family, we really appreciated the hotel's efforts to cater to our needs. Breakfast offered a good variety, and we were pleasantly surprised to find halal congee, which is quite rare in Hong Kong. It would be even better if the breakfast could include more halal versions of local Hong Kong favourites, such as dim sum or egg tarts, to give Muslim guests an opportunity to experience more of the local cuisine. We stayed in the Garden room, which was comfortable and perfect for families. Our child especially enjoyed the children's play area, where new friends were made, and looked forward to the activities organised by Steven each day. Our other suggestion would be to add another washing machine to the guest laundry on the famuly floor. It was often in use and occasionally malfunctioned, making it difficult for us to do the laundry at times. The swimming pool is large and child-friendly, with attentive lifeguards providing added peace of mind. The Hangout was also a great family space, offering child-friendly bites pastries, drinks and other thoughtful amenities throughout the day. The hotel's location is excellent, with direct access to Pacific Place and just a short walk to Hong Kong Park, which is a hidden gem. Overall, we had an enjoyable stay and would gladly return. Island Shangri-La is an excellent choice for families, and we particularly appreciated the thoughtful touches. When we left Ella asked if we would be back. "100 percent yes!""