"There are luxury hotels, and then there are places that genuinely make you feel cared for. The Upper House is one of those rare places that completely redefines hospitality. From before I even arrived, the team was already looking after me. They helped receive my parcel in advance, arranged an in-room massage for two at very short notice, organised a six-seater airport transfer for our departure, and even graciously extended our late check-out to perfectly match our flight schedule. Every request was met with warmth, efficiency, and a sincere desire to help—it never felt transactional. What stood out the most wasn’t just the beautiful rooms or the stunning views over Hong Kong. It was the people. Every conversation felt personal. Every message was thoughtful. Every interaction made me feel like I wasn’t simply staying at a hotel—I was coming home after a long day. The team anticipated needs before I even had to ask, and every detail was handled with genuine care and professionalism. By the end of my stay, I honestly didn’t want to leave. As someone who travels frequently for work, I stay in many luxury hotels around the world. Very few leave a lasting impression beyond the property itself. The Upper House is different. It leaves you remembering the people. I’ve already decided this will be my home whenever I’m in Hong Kong. There isn’t another hotel I’ll consider. To everyone at The Upper House—thank you for making this one of the most memorable hotel experiences I’ve ever had. You turned a business trip into something incredibly comforting and special. Home away from home isn’t just a saying here—it truly is the experience they create. ❤️"

"I’ve visited The Upper House many times over the years, and this visit reminded me why it remains one of my favorite hotels in Hong Kong. From the moment I arrived early in the morning, the team had already arranged an early check-in, which was greatly appreciated after a long journey. Throughout my stay, I was welcomed with thoughtful amenities and gifts delivered to my room. What made the experience especially meaningful was that many of the staff still remembered me from previous visits. That genuine sense of recognition made me feel more like I was returning home than checking into a hotel. After the team (Director of Guest Experience -Edward) learned that I had a baby, they surprised us with an adorable baby outfit delivered to the room—a small gesture that perfectly reflects The Upper House’s thoughtful and personalized service. The room itself is timeless, understated, and incredibly calming. The minimalist design has aged beautifully, and the oversized bathroom remains one of the best hotel bathrooms in Hong Kong. It’s the definition of quiet luxury. I enjoyed Sunday brunch, breakfast every morning, and several meetings in the 49th-floor lounge. The food was consistently excellent, and the lounge provided a bright, peaceful space that was ideal for both relaxing and working. If I had one minor criticism, it would be that the gym is on the smaller side. I later learned that guests can also use the fitness and pool facilities at the neighboring Conrad Hong Kong, which is a nice option, although I didn’t have time to take advantage of it during this stay. Overall, this was another exceptional stay. The Upper House continues to excel not because it’s flashy, but because of its impeccable service, thoughtful attention to detail, and serene atmosphere. It’s a hotel that genuinely makes you feel cared for, and I look forward to returning."

"Our experience at Upper House was perfection, from start to finish. The staff was attentive, going above and beyond to make our special occasion even more memorable. As well, the property itself is beautiful and elegant, a true oasis in the midst of Hong Kong. Finally, the location is convenient and perfect for both business and leisure travel."

"We've stayed at Upper House several times over the years and it's been a perfect boutique hotel everytime. Rooms are generously sized, even the lower priced ones. A commanding view is assured because they are all on high floors of the building that's shared by Mariott ( with separate entrances). Bathrooms are luxurious with bathtubs and a separate rain shower that's superb. Best of all is the service which is beyond 5 stars from the manager Edward Tang who is always on hand to keep things moving smoothly, to the front desk, concierge, porters and all the restaurant staff. Location at Pacific Place means you are connected to malls and mid level areas seamlessly. Wanchai with multiple food outlets is at your doorstep. The gym is smallish but almost always empty so you can still have a quiet workout on the excellent Technogym and Concept equipment."

"Had a lovely stay at Upper House Hong Kong with my daughters — From the moment we arrived, the warm “welcome back” made us feel at home. The suite was beautiful with an amazing harbour view, and all the little amenities were so thoughtful and comfortable, movie night and pillow fight were the highlight to my girls. Loved the breakfast at Salisterra — fresh and delicious, staff was helpful and friendly! Such a relaxing and memorable stay, can’t wait to come back again."