"Mapo Tofu with steamed rice Simple but brilliant~"

"I’ll try to keep it short! It was a VIP rocking out of this world experience! After our taxi arrived at the man door, their doorman came right outside with the most biggest smile and friendliest greeting, meanwhile taking care of ALL our luggages. This was on May 7, 2026. The check-in was smooth and professional, Meanwhile checking us in, we were welcomed right away with a complimentary wet towel and hot tea for EACH of my family member! What was surprising was we were also upgraded in terms of our room bookings as our first time staying there….. all for no charge! Melody Ye who helped us checked in was respectful, friendly, and professional. She even personally dropped everything and brought us all up to our rooms and explained all the complimentary, facilities and services that came with our stay! It was truly VVVIP service, you would feel like a celebrity! Our Luggages followed and was brought up by a SEPARATE staff to EACH room! The rooms were so comfortable, spacious, and thoughtfully planned out. You don’t need to find where to plug your phone chargers, there’s basically a plug everywhere in the room. The water pressure was strong. The 270 degrees view was just breath taking! The complementaries and gifts as members of Mandarin Oriental were so thoughtful and warming, it just made our day! The staff even prepared our rooms when evening hit by placing large cozy soft towels on the floor by both sides of our beds. They even placed some by the washroom sink, on the floor by the bathtub and shower Entrance. Some complimentary dessert cake and chamomile tea were also noticed and left on the bar counter by their staff to prep us for a good night sleep. The cake tasted delicious and the tea was cozy and warming. The sofa near the windows was comfortable and spacious for a good night chat and the bed and pillows were very cozy, clean and comfortable. Here’s why I would recommend Mandarin oriental and even still come back myself..the level of professionalism and service connects where ever you go and whoever you meet in the hotel.. We did include breakfast in our bookings and here’s why I say VVVIP service. The staff next morning at their breakfast hall were patient, respectful, on their game and ready to serve and spoil you when you first step in. Melvin, Andy, Myla, and Elaine were very friendly staffs and helpful during the morning breakfast session. Freshly Chefs-made mini Portuguese egg tarts were brought to the table for us to try. They were not served during the breakfast buffet. The buffet food was delicious and had lots of varieties and cultures of food choices. Melvin took care of our tables and he even went above and beyond to help us in answering questions and getting us specific additional details such as public transportation fees and routes regarding our way around Macau. A note to mention, Melvin heard our time constraints matter during our transportation worries in getting around the city in the morning, and volunteer to thoughtfully pass on our timing worries to the front desk, Michelle Liew and associated managers to spoil us with (complimentary) later check-out so we could keep our luggages safe, not having to bring them with us and allowed us to still come back to freshen up before heading home. While checking out, Michelle Liew helped us all the way from settling the bill, gifting us a memorable souvenir on behalf on their hotel, to catching the correct route and shuttle buses to leave Macau. She was also patient and friendly! Sorry for this long comment, I’m usually lazy but their service and staff were just that damn good that it makes you feel bad for leaving anyone out. A positive feedback for their hard work is the least anyone can provide. Another side note: I left my AirPods Pro RIGHT side earphone piece there after I left and the feeling SUCKED so bad after noticing on my plane BUT the experience Mandarin Oriental extended was above and beyond! With this being said, I just want to say: thank you to Roy Liang, Thunder Loi, Christine Wu and all the housing staff, employees and managers who helped to contact me by all means, and helping to DHL-ing the piece directly to my home. They still take care of you even after you left! This is by far the most extraordinary, value worthy, mind-blowing hotel stay in Macau. Services like this DEFINITELY is worth booking and staying again at Mandarin Oriental Macau, no second thoughts!"

"I had a wonderful birthday trip in MO Macau. Special thanks to Aaron for his exceptional service, making me feel comfortable and well-settled right away. Thanks to all the housekeeping teams!!"

"The room view was amazing, top cleanliness and staff ! Special thanks to Marine and Team who warmly welcomed us and Michelle for all the arrangements made in advance. The Housekeeping Team delighted us at every opportunity. The Breakfast was great, especially thanks to Miya attentive service."

"I had such a wonderful time at Vida Rica! Thank you Badette for guiding us with the drink choice through the destiny cards. Furthermore Mark and Iris have been kind and attentive for the whole evening. Lastly, the food was delicious as an Italian I really enjoyed it and for a moment I felt like back home! Tutto buonissimo!!!"