"Wonderful experience . Ski in and out almost . Except for some hiccups at ski house everyone else was exceptionally helpful and patient"

"The cold, forestry and artistic design of Park Hyatt always attracts me to explore more of their hotels, and Park Hyatt Changbaishan is a classic of it. We booked a suite in the main building for a week. Decor and furnitures are a fusion of ancient Chinese and local manchu styles. There are even ancient Chinese books on shelves for guests to read. The ‘Yue Ting’ restaurant on the first floor of the main building is a miracle! Been there everyday for dinner. We love Chinese Dongbei foods and it satisfied all our expectations. The Sandaolin fish caught locally is purely delicious. Blueberry Guobaorou (crispy fried pork slices) is also signature. The hotel locates in the Wanda resort area so it’s pretty close to some entertainment options such as waterpark and local cultural activities. As a ski resort in winter one may think it’s ski-in ski-out chalet is the most competitive but I assure you summer is also a very good season to enjoy the mountain view and greenery of Changbaishan. Five out of five. Ps. They also have three Alaskan Malamutes (who are a family–father, mother, and daughter) for guests to social or play with. They were fed very well and looked so happy. Adorable!"

"Just stayed here over the very busy Chinese New Year holiday period. We stayed in a suite in villa 6. Cash rates include skiing, points rates do not. Our goal was to teach my family how to ski and this was the perfect hotel for this goal. We paid for private lessons: Beginner coach 550 rmb, ~1050 for mid, ~1400 rmb for advanced. We booked mid and high for our first 2 days, and they were good. ​​​​The ski slopes themselves are good but nothing special. My first impression was it was like a hill more than a mountain. This is no Vail, Aspen, Whistler or Niseko. Still, it was a fun experience overall and good for beginners. Even during high season, the lines up the cable cars were never very long (2 minutes). It got crowded at times on the slopes but generally people were respectful. As for the Park Hyatt...The suites are nice and spacious. They probably will need a renovation in 3 years, but I was happy with the size and quality of the room. Le Labo Bergamote toiletries, Nongfu water not the 5100 I've seen in other PHs, Nespresso machine. My only slight problem was that we were in villa 6 which is separate from the main building so it was real cold and a little inconvenient to walk to the main building for the gym or pool. I'm not sure if there are suites in the main building. I did enjoy the outdoor hot tub which was nice experience being surrounded by snow while dunking outside. The gym was adequate. Nothing great, nothing bad w 22 KGs dumbells at heaviest and some machines. ​​​​​ Breakfast was ok but subpar for a PH. Dinner has fabulous Chinese food and is not too pricey. It was actually surprisingly cheap for Chinese food. Because the PH is higher up the mountain and thus a long walk, we didn't come back for lunch and ate at KFC. There is ski In and ski out but only from one beginner path and not at night. This makes the PHs location inconvenient relative to Hyatt Regency whose ski house is right at the base of the mountain. Walking up the hill with skis at night to return everything was unpleasant with a kid. There's virtually nothing to do in the town. We basically skiied and ate bigger meals in the PH. They didn't recommend we go to Tianchi as far away and cold. They said to try in September. Overall, we had a great time and would definitely come back. If you are a serious skiier, you'll probably be disappointed but is perfect for beginners. We had a few service issues that shouldn't have happened but they were quickly resolved by the GM and front desk manager. Their service was excellent and I'm thankful to them. The hotel is quite nice but nothing over the top special. I'm a loyal PH type of person, so I'll stay here again but if cash prices were really cheap at HR compared to PH (say 60% cheaper), I might go there. But I expect to come here once or twice a year to ski. Two thumbs up"

"Beautiful hotel. Great spa / massage great value at under USD100. Blackout shades in rooms great touch + nice bathroom. Town could use more developed restaurant / social scene - I am sure will come in time"

"We stayed at the Park Hyatt Changbaishan in December 2020. The hotel is newish and has nice amenities. The hotel is ski in/out, at the very end of the resort. It’s still a nice set up and makes it easy to take a mid-day break from the mountain with easy locker access. The price included ski passes, breakfast and I think ski rental (we did not use the last item). We do not speak much Chinese and the staff tried very hard to accommodate us or find someone who could. We also had a massage and thought it was one of the best we’ve had in China. Breakfast was a large buffet with many custom stations that were good and covered both Chinese and Western food. We ate in the restaurant a number of times and had room service. The menu has solid basics and executed well, but did get a little tiresome after a few days. Some of the servers remembered what we ordered from the previous visit and were generally attentive. Despite this, I would put our experience as mixed. We paid more for a villa (which is very nice), but it sits a bit far from the main hotel which basically makes the pool unusable given the cold temperatures. We are actually closer to the Hyatt Regency building, I think. If you do splurge on a villa, it might be worth checking the number (we were in 5 and at the very furthest point to the ski in area) to get one in closer proximity to the main building or just be aware of the walk. We had a few glitches in service that honestly were probably mostly language related, but definitely impacted the experience. To improve overall, I think they need to pay more attention to the property. For example, our refrigerator didn’t work and even after fixing it, still hummed very loudly. We turned it off, yet it was not fixed during the duration of our 4 night stay (I would have thought the cleaners would have noticed how warm it became). Amenities were replenished and glasses washed sporadically. Not a huge deal, but a little disappointing at this price point. The overall rating is more of a 3.5 but I am being gracious given that it does seem to be the nicest resort in the immediate vicinity of the Wanda Resort. At these prices, I think they need to elevate the service to match the expense."