"we’re taking care by butler name JADE which introduced me the hospitality of Chengdu. The team consists of KATHERINE, ZOEY, ALEM and the rest of the team( sorry forgetting the rest of the team name)"

"spent 2 nights at this superb hotel; all of us (the National Geographic group) wished that we could have stayed longer. Excellent breakfast selections for Asians as well as us Westerners. Additionally Lucas S. was most helpful when I tried to get stamps for my postcards. While the hotel itself didn't have any, the person at the ground floor would be able to handle it. It's not always easy to find someone who speaks fluent English, even at the top hotels. Lucas was terrific!! Mailing postcards from the various cities/countries I travel to means a lot. Thanks, Lucas!! You made my day."

"I recently stayed at The St. Regis Chengdu for one night on March 14th with a friend, and the entire experience was absolutely phenomenal. The absolute highlight of our stay was the legendary St. Regis Butler Service. I want to express my deepest gratitude to Alissa and Irene from the butler team. Their service was incredibly attentive, meticulous, and warm throughout our short trip. Whether it was standard assistance or in-room service, they handled everything flawlessly and truly made us feel pampered. We were thrilled to receive a discounted upgrade to a St. Regis Suite, and the team even provided a complimentary extra bed for us, which made traveling with a friend so much more convenient. The suite itself was magnificent—the decor was exquisitely luxurious while remaining exceedingly comfortable. Beyond the room, the hotel experiences were deeply memorable. We were invited to participate in the signature St. Regis Champagne Sabering Evening Ritual, which was a fantastic and delightful surprise. Later, we tried the "Sichuan-style Margarita" at the lounge, which was a very fun, unique local twist! The next morning, we were treated to a remarkably rich and abundant breakfast spread. Overall, it was a deeply satisfying stay. Thank you to the entire team—especially Alissa and Irene—for going above and beyond. I highly recommend this hotel to anyone visiting Chengdu!"

"I truly enjoyed my stay. Spacious and clean rooms to start with. The bathroom has my favorite two-sink setup so leaving in a pinch is very easy. The bed is 2.1m wide, the mattress soft enough for me without losing support, but there weren't enough memory foam pillows to go around. The wide and comfy bed made it almost like home for sleeps. During winters or cooler days the bathroom's floor heating makes shower and the cleaning routine a joy in itself. I didn't have enough luggage to make good use of the renowned butler service. The only use I liked and used frequently is the daily coffee and tea services."

"I stayed at St. Regis Chengdu for a week during my visit in early January for a New Year trip. I booked the stay through Virtuoso, which came with benefits such as hotel credit. I used the credit at the hotel’s Chinese restaurant, and the food was good. It's definitely a nice perk of the stay. One small downside was that we did not receive a room upgrade. However, given that it was peak season, this was understandable and not a major issue for me. In general, most of the staff do not speak English fluently, which made communication a bit challenging at times. That said, despite the language barrier, I could still feel their friendliness and willingness to help, and overall the service was decent. What truly stood out during my stay, and what I want to highlight the most, was the exceptional help from a concierge named Xu Lin. Xu Lin assisted me tremendously with a complicated Taobao refund that I was struggling with. The process involved multiple issues and lasted several days, yet he consistently went far beyond what would normally be expected of him. Xu Lin was born in South Africa, so we were able to communicate very well in English. He directly contacted the pickup driver on my behalf and handled all the coordination. Even on his days off, he continued to stay in touch with me via chat to make sure everything was progressing smoothly. Thanks to his dedication and persistence, I was ultimately able to successfully refund items worth nearly USD 700, which was an incredible relief. I want to give my highest praise and heartfelt gratitude to Xu Lin. Without his help, my experience in Chengdu honestly would not have been as positive and would have fallen quite flat. He truly made a difference in my stay. Please extend my greetings and thanks to Xu Lin. I sincerely hope to stay at St. Regis Chengdu again on my next visit."