"Amazing hotel with great dining options, rooms and amenities. Chengdu is a special place and the team at Upper House all went out of their way to ensure we maximised our time in the city. Kylie and her team are doing an amazing job!"

"Great location and excellent views. The staffs were super nice to everyone, customers services were excellent, first day when we arrived, we didn’t know where to go, they recommended us a few places we could go and made our day. They even prepared a little gift for our children and wrote us a card the next day. Very nice and cleaned spacious room. Will definitely come back again :) Thank you, Nicole, our hotel manager :) We had a wonderful stay in upper house :)"

"We had a wonderful stay at the Upper House. Arriving after a long journey, the friendliness of the reception, the personal attention and the beautiful room, made us feel at home. After returning from the panda trip, the hot milk for our coffee was already sent to the room. These little things make the difference. We will be back."

"設計精緻但服務失衡，缺乏對回頭客的重視與一致性，難以支撐奢華定位。 I have stayed at The Temple House four times over the past two years, including two visits within the last two months. This most recent stay, a five-day, four-night suite booking, was unfortunately a turning point in how I perceive the property. Let me begin by acknowledging what the hotel does well. The design remains exceptional, the physical environment is elegant, and certain aspects of the product offering still reflect thoughtful curation. On the surface, it continues to present itself as a luxury property. However, luxury is not defined by design alone — it is defined by consistency, anticipation, and the ability to make returning guests feel recognized and prioritized. This is where my experience fell short. Despite communicating my arrival time in advance, my room was not ready at check-in due to high occupancy. There was no meaningful service recovery, and the process felt reactive rather than proactive. As a returning guest staying in a suite, this created an immediate sense of being deprioritized. Throughout the stay, the service approach remained inconsistent. Basic in-room items required repeated requests, and there were instances where commitments made by management were not honored by the housekeeping team due to internal miscommunication. While individually these may seem minor, together they point to a broader lack of operational alignment. The most concerning moment came on the day of departure, when a confirmed afternoon tea reservation was simply not recorded. This was not just an isolated oversight, but a reflection of fragmented internal communication across departments. What stood out most was not any single issue, but the cumulative effect. Over multiple touchpoints, the experience required effort on the guest’s part to secure what should have been seamless. At this level of pricing, that fundamentally changes the value equation. The Temple House still has the foundations of a strong luxury property, but at present, the execution does not consistently match its positioning. For returning guests, especially, this gap becomes difficult to overlook. I hope this is taken as constructive feedback. There is clear potential here — but also a need for stronger operational discipline and a renewed focus on what true luxury hospitality should feel like."

"Amazing facility with extraordinary rooms, entry, lobby. open spaces, restaurants and work out facilities (including a pool which we were able to use). Staff were very cordial and attentive. Look forward to returning. Highly recommend!"