"This was our family's first time in Chengdu, and staying here honestly made the trip unforgettable. The staff were absolutely the sweetest, they greeted us the moment we walked through the door and made sure we had everything we needed, big or small. They were always standing by to help with my grandfather's wheelchair, which meant the world to us. When it started raining, they appeared with umbrellas. When we wanted to head out, they were right there to pick us up and help push him along. And the little things? Like when my clothes tore, they noticed and brought us a needle kit. It felt like they could read our minds. Everything they did came from the heart, not just a script. We left feeling so warm and grateful, and we're absolutely coming back."

"This was my first time visiting Chengdu, and my stay at this hotel turned out absolutely wonderful. Special thanks to Sky at the front desk, who thoughtfully arranged a fantastic room for me. Concierge Alfred kindly recommended an amazing local Sichuan restaurant with authentic flavors that I truly loved. The hotel boasts sleek, minimalist and elegant public spaces with brilliant design. I swam in the pool in the morning and practically had the whole area to myself. All pool staff were incredibly polite, and Nick from the breakfast restaurant patiently helped me refine my swimming strokes every time I visited. Even the security guards always greeted me warmly whenever we crossed paths. The service throughout the property was attentive and heartfelt. The only small downsides are that my guest room felt a little dim, and the shower room is somewhat cramped. Still, the gorgeous design of all public areas more than makes up for these tiny flaws. Overall, I had an excellent experience and would highly recommend this hotel."

"Our stay at The Upper house Chengdu was fantastic. We really appreciate all the help provided by Troy, who made our trip much smoother."

"I was in Chengdu for business and took the opportunity to make some time to discover this beautiful city. I work for a luxury goods company, and Upper House Chengdu came highly recommended by our executive management — it is also the hotel where our Chairman stays when visiting Chengdu. After experiencing it myself, I completely understand why. The location is absolutely perfect. You are right in the center of everything, surrounded by shopping, restaurants and the energy of Chengdu. Yet the moment you enter the hotel, the city seems to disappear. It becomes this incredibly peaceful, quiet and luxurious sanctuary — truly the best of both worlds. The rooms are outstanding. Ours was extremely spacious, modern and beautifully designed, and most importantly, spotlessly clean. Everything has been exceptionally well thought out, down to the smallest details. Every amenity you could possibly need is provided — and then some. I genuinely cannot think of a single negative comment or recommendation regarding the room. It was simply perfect. Breakfast is excellent, with a huge selection combining an extensive buffet with à la carte options. There is something for everyone, and the quality is exactly what you would expect from a hotel of this caliber. But what truly elevates Upper House Chengdu is the people. Every member of the team we encountered was incredibly kind, polite and welcoming. There is a genuine desire to go the extra mile and make sure you are having an exceptional stay. This review would not be complete without a very special mention of Mr. Danny Qi, Director of Guest Experience. Mr. Qi assisted me with restaurant reservations and so much more throughout our stay. He truly understands what exceptional luxury hospitality and customer experience mean. His attention to detail, responsiveness and ability to anticipate what a guest needs made our entire stay incredibly smooth and effortless. Our experience in Chengdu simply would not have been the same without him. And a little P.S.: dinner at The Bridge, which Mr. Qi helped arrange, was one of the highlights of our entire trip. I now completely understand why my management recommended Upper House Chengdu. I am genuinely not sure how you could find a better hotel in Chengdu. It checks every box for a sophisticated, elevated luxury stay: beautiful design, immaculate rooms, an unbeatable location, excellent food and, above all, truly exceptional service. I will absolutely be back on my next visit to Chengdu and could not recommend Upper House Chengdu more highly."