"If you value your personal privacy, data security, and basic dignity, avoid the Four Seasons Hotel Dalian at all costs. Or you would need to pray for nothing bad happen to you during the stay. The stay itself was extremely poor, marred by dismissive maintenance and severe privacy concerns at the pool. The breaking point occurred at the Bar, where I was harassed by other guests who demanded to photograph my personal belongings and did so without my consent. The bar staff witnessed this and only apologised after it had happened. Feeling unsafe, I forfeited my complimentary fourth night and checked out early. However, the truly chilling part is how the hotel handled the aftermath. When I reported the harassment during my early checkout, the Front Desk failed to log an official complaint. Instead, a male staff member contacted me on his **personal mobile phone** to ask for my "demands" and offered to waive a bar charge—a blatant attempt to downgrade a guest safety issue into a minor F&B hiccup. It got worse. I was then asked to add a staff member's **private WeChat account** so they could personally transfer my early departure refund, claiming the official corporate refund would take "two weeks" (I refused, and the official refund arrived in two hours). This was a coordinated effort by local staff to bypass official Four Seasons financial and complaint procedures to keep the incident off the record. Seeking a proper resolution, I emailed the official corporate channel (`guest.historian@fourseasons.com`)—the exact same email address the Four Seasons App explicitly directs guests to use for "personal data deletion" and privacy requests. Shockingly, my email to Corporate was intercepted. It was routed directly back to the very same local Food & Beverage team I was reporting. A Senior Restaurant Manager replied to me, completely ignoring the severe privacy and compliance violations, merely stating that my "bar refund" was processed and inviting me back. Let this be a warning to all future guests: 1. The local management at Four Seasons Dalian will use your personal contact information on their private devices to pressure you into off-the-record settlements. 2. The Four Seasons corporate system is fundamentally broken. If you email their official corporate channel for a complaint or data deletion, your request will be handed directly back to the local staff who are mishandling your data in the first place. I have deleted my account and will never stay at a Four Seasons property again."

"excellent and very attentive services throughout all departments from reception to bar and restaurants Rich and varied breakfast sortiment with helpful service great gym with good equipment and machines."