"The Guangzhou Rosewood is not suitable for foreign guests. They pretend to be as Hong Kong Rosewood, but their service standard is a low local Chinese hotel level. For example they were not able to provide towels 4 days during the same stay, even after addressing the problem every day. Management has not taken any steps to solve the problem. Also the restaurants such as Black Iron, have a very low service standard - menu as also not been adjusted for years - even as a hotel guest, booked through their own concierge service, you are treated in a suspicious way, that they don't want to charge to the room. Also booking reservations in restaurants is an obstacle, since concierge service is unable to execute the job professionally. Guangzhou Rosewood is most likely the Rosewood hotel with the lowest service level overall. Rather book Ritz Carlton or Four seasons nearby. Worse than the high amount of mistakes by the untrained staff, is the disrespectful behavior of the management. Even after several mistakes they don't offer anything. This shows the attitude of the Rosewood Hotel group. I will certainly not stay in a Rosewood hotel again. There are much better options regarding service standard, not to talk about value for money. It's a pity how this group has developed in a very negative way."

"The location was near the High speed rail guangzhou dong station. There is also a mall with a entrance in the hotel. The lobby staff always says hello and helps you carry your luggage. The pool is a 25 meter pool with a kids pool on the left and a warm pool which features a shower and a jacuzzi. The kids pool is 35 degrees, the warm pool is 38 degrees and the main pool is 31 degrees. The breakfast features both Chinese and Western cuisine. Although the vegetarian choices are not so great and the different tables are very far apart. The room is quite spacious and features a coffee machine, a kitchen and cutlery. It also has an oven and a washing machine."

"Having recently completed a two-night stay at the Rosewood Guangzhou, the experience was a study in contrasts. While the property excels in architectural ambition and raw culinary quality, it falls short of the seamless, high-end hospitality one associates with the Rosewood brand, particularly when compared to its ultra-premium global flagships in Hong Kong and London The Pluses Prime Location & Architecture:** The hotel is exceptionally well-located in Zhujiang New Town, immediately adjacent to K11 and within walking distance of the Guangzhou Opera House. The building itself is an architectural marvel, and the common areas are beautifully decorated, offering a striking, sophisticated aesthetic from the moment you arrive. Superb Food Quality:** The kitchen staff clearly know what they are doing. The quality of the breakfast buffet was top-tier, showcasing premium ingredients and excellent execution. The Minuses Room Quality: While the public spaces feel grand, the guest rooms tell a different story. The fixtures and fittings feel noticeably cheaper and lack the premium, meticulous craftsmanship found at Rosewood Hong Kong or London. Given that room rates are highly premium for the city, the hard product in the rooms simply does not match the price point. Casual Atmosphere at Lingnan House: While the food at Lingnan House was very good, delivering strong and interesting Cantonese cuisine, the environment severely detracted from the meal. The atmosphere and service felt more akin to a casual hotel buffet than a premium, flagship Chinese restaurant. It lacked the polish, quiet sophistication, and attentive pacing that defines the dining experience at Hong Kong’s The Legacy House or the Mandarin Oriental Shenzhen. Patchy Service & Lack of Refinement:Service throughout the stay was highly variable. While some staff members were excellent, the overall execution lacks consistent five-star polish. This stands in stark, unfavorable contrast to peer luxury properties in the region like the Mandarin Shenzhen, which delivers a notably more refined, elegant, and seamless hospitality experience across both its dining venues and lounges. At breakfast for example each day getting a coffee resulted in a lot of chasing and at least a ten minute wait for it to arrive. The Main Gripe: Zero Priority for In-House Guests: The most disappointing aspect of the stay was the total lack of differentiation or priority given to hotel guests. > This failure in guest recognition is institutional. Prior to our arrival, we reached out to the concierge and the bar team to secure a table, only to be given the exact same rigid script that any outside visitor would receive regarding minimum spends and mandatory bottle service. > When we went up on our first evening for a nightcap at the main bar, Too High, we were told it was full and made to wait outside for 10 minutes. Upon finally entering, we discovered a massive area of completely empty tables, only to be told again that those were strictly reserved for bottle service. Unlike the sophisticated, effortlessly managed atmosphere of a venue like Scarfes Bar or DarkSide in Hong Kong, this felt less like a premium hotel lounge and more like a cheesy nightclub operation. Fortunately, our individual waiter eventually relented and allowed us to sit in the largely empty zone—but an in-house guest should never have to rely on a staff member's pity to get a drink. To add to the disappointment, the cocktails themselves were strictly mediocre. > A similar issue plagues the Lobby Lounge. Securing a seat is an unmanaged scramble. The hotel makes no distinction between staying guests and outside visitors popping in exclusively to take selfies and order a single drink. Verdict Rosewood Guangzhou has the bones and the culinary talent to be an absolute flagship property. However, management urgently needs to sort out its guest recognition policies, elevate the dining ambiance, and reign in the nightlife commercialization. Until in-house guests are prioritized over transient foot traffic, it struggles to deliver anything like a luxury experience."

"Since its opening in 2019, Rosewood Guangzhou has quickly become a popular social media hotspot, thanks to the striking exterior of the East Tower designed by KPF and the interior spaces crafted by Yabu Pushelberg. Its visual appeal is beyond dispute, every shot effortlessly delivers a sense of drama and style. Yet among frequent guests, opinions have long been divided. Boasting the city's tallest skyscraper, prime location and unrivalled panoramic views, its service standards once struggled to match its exceptional hardware, a sentiment I shared during my two previous stays. That said, Rosewood's keen understanding of the female guest segment cannot be overlooked. My mom was so impressed by her stay at Rosewood Hong Kong that she specifically requested Rosewood again for this Guangzhou trip. Happy to accompany her, I took the opportunity to revisit and observe the hotel's evolution. Occupying the top 39 floors of the East Tower, Rosewood Guangzhou may have lost its title as the world's highest hotel to the Park Hyatt Kuala Lumpur and J Hotel Shanghai in terms of architectural height, yet its operational floors remain the highest among hotels worldwide. Combined with the Rosewood Residences in the mid-section, the entire property offers 606 rooms, making it the largest Rosewood hotel globally by volume. Booked through Eight Continents, my stay was preceded by a personal call from a Rosewood butler to confirm details, followed by a proactive WeChat add-on to discuss preferences. I had originally requested a tower-view room, but ended up in a Deluxe City View Twin Room to accommodate the twin-bed requirement. Though no upgrade was provided, the overall service far exceeded expectations. The welcome amenities included not only the standard fruit platter but also two complimentary cakes from Butterfly Patisserie downstairs, thoughtful and delightful. This marked my first stay since Rosewood’s brand visual refresh in 2025: the new collaterals boast noticeably improved texture, with the signature Explorer Green palette pleasing to the eye and the ballpoint pen feeling solid and well-crafted. The room key design, however, has grown generic, losing its former distinctiveness. The guest room is slightly compact, and the bathroom features only a single vanity basin, hardly appropriate for a hotel at this price point, though other facilities are fully equipped. The turndown service stood out in particular: a bottle of plum wine with ice, paired with a caviar and salmon savoury tart, elegantly understated and perfectly executed. It was clear that advance communication had made all the difference. Rosewood Guangzhou is quietly getting better. From the attentive pre-arrival coordination by the butler team and refreshed brand details to the warm, thoughtful amenities, its progress is plain to see. It no longer relies solely on its height and views to impress, but strives to create a sense of belonging high above the clouds. The sweeping spiral staircase and communal round dining table inside the Xi Guan House both reflect thoughtful touches of home comfort. On this visit, Rosewood Guangzhou's remarkable improvement was truly undeniable."

"I recently stayed at the Rosewood Guangzhou, and it completely exceeded my expectations. From the moment I arrived, everything felt elevated. The hotel sits at the top of one of the tallest buildings in Guangzhou, so the views are honestly unreal—especially at sunset and at night when the whole city lights up. The room itself was beautifully designed. Very modern, spacious, and thoughtfully laid out, with floor-to-ceiling windows that make you feel like you’re floating above the city. The attention to detail was impressive, from the materials used to the overall atmosphere—it felt both luxurious and comfortable at the same time. Service was also a standout. Staff were professional, attentive, and genuinely welcoming without being overbearing. Everything was handled smoothly from check-in to check-out. The facilities were equally impressive. The gym is one of the best I’ve seen in a hotel, and the pool area has an amazing skyline backdrop. It’s the kind of place where you actually want to spend time, not just quickly pass through. Location-wise, it’s right in the heart of the city, making it easy to get around, whether you’re there for business or leisure. Overall, this is easily one of the top luxury hotels in Guangzhou. If you’re looking for a stay that combines design, comfort, and incredible views, I’d highly recommend it."