"The stay itself was fantastic, and the views are absolutely first-class. It’s definitely worth experiencing! However, as a frequent traveler, I noticed a couple of areas that could be improved. First, the breakfast didn’t quite meet expectations. The selection was quite limited; there were very few à la carte options, and it really lacked local Hangzhou culinary specialties. Second, the rooftop bar has amazing views and a great live band if you enjoy a lively atmosphere, but the drinks unfortunately ruined the vibe. As a discerning drinker, the cocktails were nowhere near the high standard you'd expect from a luxury hotel. They were a major letdown. Overall, it's a beautiful property, but the food and beverage side definitely needs to step up to match the excellent rooms."

"Our recent milestone anniversary stay at Park Hyatt Hangzhou was nothing short of exceptional, standardizing what true luxury hospitality should feel like. Although we experienced minor coordination delays prior to our arrival, the property’s management team executed a textbook example of flawless service recovery that completely restored the signature Park Hyatt excellence. Upon our arrival around noon, Alvin Liputra (Assistant Director of Rooms) personally welcomed us at the front office. Under his exceptional leadership and personal oversight, the team expertly navigated heavy occupancy constraints to manually block and prepare a stunning Riverview Deluxe Room for our early check-in. The room was meticulously arranged ahead of time, featuring pristine anniversary amenities, the iconic PH bear, a handwritten greeting card, a premium fruit platter, and champagne delivered later to celebrate our special evening. The expansive 180-degree river view combined with the sophisticated space design offered an incredible sense of sanctuary. Special compliments must be extended to the Concierge and Guest Relations teams. They took complete ownership of our delicate incoming logistics, including anniversary flowers and cake. The Concierge team demonstrated outstanding vigilance by proactively inspecting the cake upon its courier arrival, successfully intercepting a potential transport damage incident before it reached our room. This level of preventative attention to detail is a rare find and deeply appreciated. The hardware remains impressive, and the evening Turndown Service was beautifully detailed with an incredibly soothing aromatherapy pillow mist. Furthermore, the Food & Beverage program at breakfast buffet was superb, offering local culinary authenticity through their traditional stone-baked flatbreads alongside refined Zhejiang delicacies. Park Hyatt Hangzhou has firmly established itself as our definitive residence of choice in the city. We are incredibly grateful to Alvin and his dedicated team for turning our anniversary into a masterclass of guest experience. We look forward to our next return and staying in touch for our future bookings."

"Very enjoyable experience at the Park Hyatt Hangzhou during our stay on May 20-22, 2026. As a Lifetime Globalist, given a wonderful room upgrade and both my wife and I were made to feel very welcome during our stay. The gym is very functional/well maintained. Men's and Women's spa area (with steam and sauna and Jacuzzi) great way to unwind/stay fit during our stay. Breakfast each morning at 48 was excellent! Hotel has some amazing public areas and super convenient while in Hangzhou! Connected to great shopping, restaurant options as well, all within walking distance! 30 mins to the Int'l airport also a plus! Special call out to Davy and Alvin who made sure that we were well looked after, great recommendations for dining/experiences as well! Looking forward to our next stay! Well done Park Hyatt Hangzhou!"

"Alvin and his staff have absolutely blown us away and have set the highest standard for what a Park Hyatt hospitality can be. Within our 2 night stay, we enjoyed a complete dinner at The Dining Room which we enjoyed exquisite omakase-like traditional dishes. The pool is gorgeous and the lifeguards were the most attentive we’ve ever seen in any pool. They offered my 3 year old a smaller floating as the one we brought was too large for her! Breakfast was complete with both Western and Eastern dishes. The variety was enough for us to be engaged with the food for both mornings. The room is also in line with the highest of accommodations. From heated bathroom floors to carefully curated lighting and automated blackouts/sheers, it was extremely comfortable for both my family to sleep while I worked on a full computer setup at night on the desk. Dyson hairdryer, Toto washlets, Scott TP, frameless low iron shower glass - I can appreciate and go on about every detail. Mind you, we were not even in a suite, so I can’t imagine what that is like! We have stayed in PHs all over the world as globalists and PH Hangzhou’s stunning property and staffs attention to personal detail will bring us back again. If you want a smooth business trip or a family home base for Hangzhou, this is the prime property to stay at."