"good location, near restaurants good view to the city good breakfast and with good diversity American breakfast and Chinese also clean room and good area and equipped with required items Lobby in floor 5: two elevator needed to reach to room"

"I recently stayed at the Fairmont Hotel Nanjing, anticipating a luxurious experience synonymous with the Fairmont brand. Unfortunately, my stay was marred by several issues that fell short of the standards I expected. Misleading Property Credit Information: My booking, made through a travel agent, included a promised $100 property credit, a significant factor in choosing this hotel. However, upon arrival, I was informed that half of this credit was exclusively for laundry services, a restriction that was neither communicated nor reasonable. This limitation not only felt deceptive but also greatly diminished the value and utility of the supposed benefit. Subpar Room Maintenance: The room's condition significantly detracted from the overall experience. It felt outdated, and crucially, three out of four electrical outlets were non-functional. In today's digital age, adequate access to power sources is fundamental, and such a basic oversight is both surprising and unacceptable in a hotel of Fairmont's repute. Issues with Complimentary Upgrade: Further adding to my dissatisfaction was the handling of a promised complimentary room upgrade. Despite assurances from my travel advisor, the hotel's front desk stated that an additional fee was required due to the seasonal price increase during the Chinese New Year. This contradicted the very essence of a 'complimentary' upgrade and seemed like a clear breach of agreement, leaving a sour taste regarding the hotel's commitment to guest satisfaction. These experiences collectively marred my stay, overshadowing what could have been a memorable visit. The essence of hospitality lies in transparency, reliability, and genuine care for guest satisfaction. Unfortunately, my experience at Fairmont Hotel Nanjing was a departure from these values. I hope the hotel addresses these concerns to prevent future guests from facing similar disappointments."

"This was a brilliant trip. Casey in the gold lounge was super attentive, very kind to our children and made the whole trip very enjoyable. We were celebrating a birthday and all the staff really went out of their way to make it special! Thank you all so much!"

"The hotel is dark and uninspiring. Our room was dirty around toilet and felt very dated. The bed was so high you had to climb to get on it and an absolutely ridiculous massive control panel for lights feels dated - some toilet lights didn’t work. The bed has iron feet which my with stubbed her toe on. Our clothes became damp and the air conditioning did not cool the room properly. The view from out window was obstructed by a rusty beam (part of the building design) the radar was always running low on everything. Bell staff are a bit clueless."