"Excellent hotel as its brand name indicated, nice location conveniently connected to subways when you go through a huge luxurious shopping mall. The room is clean and spacious and the view is great if the weather cooperates. As a Marriott platinum member for life we were offered complimentary breakfast but no lounge club access unless you pay over thousand yuan per person equals hundred plus usd., which we refused to take the bait. The staff were friendly and willingly to offer their assistance whenever you need. The breakfast is definitely a treat with both western and Chinese buffet. We had a good experience and will definitely go back"

"According to friends who live there, it is regarded as the best hotel in Nanjing. A superb location, directly connected to a vast shopping mall, with rooms offering breathtaking views of the city and the lake. Speaking of the rooms, they could hardly be better: an extremely comfortable bed, absolutely guaranteed sleep quality, beautiful décor, and plenty of storage space. The icing on the cake is the bathtub—it is hard to say whether the greatest pleasure comes from the relaxation it provides or from the extraordinary lake view enjoyed from it. Excellent breakfast. The in-room facilities are of the highest standard, with particular praise due to the hair dryer. The arrival at the hotel was disappointing: we had to face a long queue for check-in, and none of the rooms we had booked was ready, despite our arrival after 3:00 p.m. In fact, this may well be the hotel’s main downside: it is overcrowded. It is difficult to find an armchair in the lobby, even more so a seat at the lobby bar, and there are queues for breakfast. There is simply too little common space for the number of guests. It is also worth noting that a hotel of the Ritz-Carlton’s stature suffers from an almost complete lack of staff with even a basic command of tourism-related English. Suffice it to say that when I asked the concierge for a city map, he did not understand the request. ChatGPT’s translation ultimately came to my rescue."

"Dear Management, We recently stayed at your hotel. Upon check-out, we were surprised to receive an invoice that belonged to a different room. This experience left us feeling disappointed. We kindly ask that you review this matter and ensure proper procedures are in place to prevent such errors in the future. Sincerely,"

"Excellent hotel, unparalleled view in nanjing, would absolutely recommend it. Thanks to Irene at the front desk for her warm guidance."