"We stayed at The Ritz-Carlton, Nanjing for five nights in July 2025 and had a very enjoyable stay. The location is excellent, particularly because the hotel is directly connected to a large shopping centre with convenient access to shops, restaurants and everything we needed during our visit. Our room was spacious, elegant and very comfortable. It was immaculately maintained, with a beautiful bathroom, high-quality amenities and the refined atmosphere we expect from a Ritz-Carlton hotel. The room was also quiet, allowing us to relax comfortably throughout the stay. The hotel also offered excellent facilities and high-quality in-room amenities, all thoughtfully maintained and consistent with the standards we expect from a Ritz-Carlton property. They contributed to a comfortable and luxurious stay, particularly during our longer visit. The staff were professional, attentive and consistently helpful. Service was handled efficiently while still feeling warm and personal, and the overall experience reflected the high standards associated with the Ritz-Carlton brand. Considering the size and quality of the room, the excellent location, the facilities and the level of service, we felt the hotel offered very good value for a luxury property. Overall, this is an excellent choice in Nanjing for travellers looking for spacious rooms, convenience and dependable five-star service. We would happily stay here again."

"Our family booked 2 rooms and we are having our stay at The Ritz-Carlton Nanjing through the American Express Platinum program and have stayed for four nights. We are a platinum members. We intended to extend our stay for one additional night. To ensure we made the most informed decision, we checked the online rate via Amex and then went to the front desk to compare options.t We were assisted by the front desk manager, Tina. We explained that we were considering extending our stay and asked for assistance in checking the hotel’s available rate. Tina informed us that our booking was made through a third party and suggested we proceed with booking through that channel, as it might be cheaper. We then requested her to check the hotel’s direct rate for comparison, and she wrote down a number for us. While we were briefly reviewing the information on our phone (no more than a few seconds), we were told, “Excuse me, if you need more time to think, please let me help the next guest, because that lady has been waiting for a long time and thank you for your understanding.” She’s referring to another guest who had been waiting behind us. We were surprised and felt quite uncomfortable by this comment, as we had already been waiting at the front desk for approximately 20 minutes before being assisted, and the guest behind us had arrived after us. The tone and timing of the remark made us feel rushed and undervalued as guests. Afterwards, we had to sit down to compose ourselves and wait another 15–20 minutes before being assisted again. In total, nearly 45 minutes were spent at the front desk just to inquire about extending our stay and receive rate assistance. We feel this level of delay and interaction was unnecessary, and the experience left us disappointed. While we had a very pleasant stay overall—the hotel is beautiful and conveniently located—this particular interaction significantly affected our impression of the service. We hope this feedback is helpful for improving guest handling and communication in the future."

"Nice stay. Good location. Room on high floor with beautiful views. Great service, BF. Two 1-Star Michelin restaurants at the hotel - both were great."

"We had a very nice stay at The Ritz-Carlton, Nanjing. Thank you for the beautiful anniversary room setup. It made our trip very special. Thank you to Vera for the little lion gift for our kids. They loved it so much. Thank you to the housekeeping staff for being so warm and helpful. Special thanks to Luna for always helping us quickly whenever we needed anything. Thank you again for such a great experience. We will definitely come back in the future."