"I always thinking of visiting to the Park Hyatt Sanya. it is so secluded that curiosity catches up to me as I try my luck see if I can get in. I called ahead of time, and was told I cannot visit without a reservation. To visit Park hyatt sanya without being a guest, apparently the only way is to book an afternoon tea on 美团 app or other chinese dining app (a Chinese app for prepaid food dining and delivery). You can book an appointment on the app, pay the nonrefundable fee, and it will generate an appointment screen which can be shown to the gate security. Without the appointment, you will be stop well short of the hotel private road and its beach access, and will be force to turn back. The most scenic road is actually inside the security gate. Absolutely stunning as we drove our car slowly into the hotel. We booked it online and glad we are able to enter without issue. There were 2 security checkpoints before we entered the premise The hotel itself is stunning. Nice beach area where you can grab a towel and basically go snorkeling on the beach. We did not use the beach or the swimming pool. We went to have our afternoon tea which is quite good. Great for photos and there are a lot of people taking photos with professional photographers around. There are jet ski and motorized boat rides. kayaking is doable in calm water. We checked out some of the restaurants which are quite nicely decorated. Unfortunately due to time constraint we could not stay for dinner. Perhaps next time we will stay a night there when we visit Sanya again."

"My wife and I took our 13 year old son with special needs and our 9 year old daughter. It was the perfect place to unwind for a vacation. The kids absolutely loved it. There were two instructors - Kelly and Xiaoxiao - that took the snorkeling and coconut tree climbing and they had an absolutely wonderful time. The 130 meter pool is the best pool for relaxing and swimming laps I have ever experienced. The kids pool is a miniature water park with slides and water being sprayed all over...the kids had a lot of fun there. The restaurants are top shelf, and I definitely encourage anyone to purchase the breakfast, which is simply outstanding."

"Booked 3 rooms under my Globalist account and requested connecting rooms well in advance. The hotel never communicated that connecting rooms are only available with suites — had I known, I would have made different booking decisions or used my Globalist upgrade. At check-in, no suite upgrade was available either, leaving our three families with small children scattered across floors 2, 5, and 11. Very inconvenient. During our stay, my wife accidentally hit her foot on a table corner in the room and cracked her toes — required a CT scan. The wheelchair the hotel provided was in poor condition, with damaged armrests that could easily scratch the user's arms. It badly needs to be replaced. In addition, smoking was rampant around the pool and outside the restaurants, with no staff intervening. Overall, a disappointing experience that fell well short of what I'd expect from a Park Hyatt and the Globalist tier."