"Stayed three nights in July in a Ming Deluxe Pavilion. Amanyangyun is behind the other two Aman properties in China in every category. There is no real sense of culture, nature, or place. A few old buildings were moved here from elsewhere, but the result feels staged. Much of the property is dominated by cold concrete walls with the atmosphere of an institutional memorial building. The surroundings are underwhelming. It is framed as a suburban escape from Shanghai; in actuality, it is a constructed patch of flat grassland with a moat/river where you can take a boat ride for afternoon tea. Halfway through, you see planks and cement floating on the water, an excavator with construction personnel on one bank, and dug-up dirt mounds on the other. The entire setting feels artificial. The rooms have no views beyond enclosed gray courtyards. Hospitality here is uncomfortable. Returning after 10 p.m. resulted in security guards scrutinizing our driver. During check-out, reception staff treated the same driver with visible disdain while he waited by the courtyard. Room-related service lacks respect for personal property. We informed staff not to touch our belongings on the nightstand. They were touched anyway. To our disbelief, the rooms manager spun the situation into us having somehow given indirect permission. The first stayover service left the bed unmade, slippers not replenished, and bathroom amenities empty. The second took over four hours and was still unfinished, after which the right sink was clogged. Requesting shower amenities on the final morning meant being asked to wait 40 minutes due to high guest occupancy, raising the question of why only three night staff members appeared to be tasked with the entire guest clientele in the evening. Food and beverage was solid and international, but not culturally interesting compared with other Aman properties in China. One positive element was ice cream at the lounge, which guests are supposedly given coins at check-in to exchange for, but these were forgotten. At some point you wonder if certain staff have a point to prove. When problems occur, service replies on WeChat turn passive-aggressive, downplaying service inadequacies while still hinting at guest accountability. After informing staff of both a time and location for an escort back to the villa at night, they only start preparing after you arrive, with no buggy waiting. For a nature retreat from Shanghai rich with culture and greenery, drive to Hangzhou. Amanyangyun is artificial, poorly executed, overpriced, and strangely hostile when challenged. We would not return."

"We were brought to our Ming Deluxe Pavilion in buggy after check-in. Along the way, we saw a 1,600 year old camphor tree marked red! The surroundings are covered by lush trees and air felt more humid here. Upon entering the pavilion, I felt really comfortable and looked forward to staying here. Breakfast place is at Arva, Italian restaurant. On the breakfast menu, we ordered dim sum every morning, must try. We also ate lunch one afternoon at Arva. Had dinner twice at La Zhu. Complimentary high tea at the lounge. One hotpot dinner at Yinlu with very personalised service. The staff cooked everything at the table and taught us how to mix the condiments for use as dipping sauce. Visited the gym once and it was quite empty in the afternoon. Disappointed that there wasn't a rower. Had complimentary shoulder and back massage for 45 mins at the spa, pretty good. Visited Nan Shufang and wowed by the amount of merchandise. There are arts, crafts, furnitures. Worth a visit if one is into such things. There is also a tea house in another part of the hotel accessible conveniently by buggy if one is into tea tasting, just have to factor in enough time for the preparation, brewing. They sell ice cream too. We saw 2 albino peacocks in a cage, rabbits feeding but didn't catch a glimpse of the deers, maybe they were shy 🫣. Once in a while, we saw swans. Hubby went walking in the misty forest early in the morning and thoroughly enjoyed it. We attended the painting and calligraphy classes and enjoyed thoroughly. Hubby also attended the guqin class which he enjoyed tremendously. This Aman hotel is truly a gem. Surroundings are so tranquil and lush. It's a wonderful place to chill and relax after spending a few days in the city. Highly recommended."

"One of the most beautiful resorts in the World! Peaceful place, with wonderful service. The Villas are absolutely stunning and amazing. Thank you for everything! We will remember for the rest of our lives!"

"The positive: the grounds and related preservation efforts are absolutely top quality and very beautiful. Our room was spectacular allthough a very long walk from the reception area. The people do their best but English is an issue and they seldom smile. The wellness center is excellent but prices for services are insane. The negative: Very far removed from Shanghai and not enough to do for a longer stay. A private event closed off part of the property for three days and made them close off their only western restaurant. We were not warned about this at booking which would have sure made us change our trip No Aman-like welcome at arrival. The food at their top Chinese restaurant was close to inedible (blue at the rim cooked eggs, pork with so much fat that you gagged on it). Sake list with 75 pct not available. Overall: Aman quality property but far from an Aman like experience. By far the weakest of the 15 we have stayed at so far."