"Room has mold smell and bugs. It is also outdated with lack of management skills. Please save your money and choose others."

"When we arrived at the hotel to check in, there was no hotel staff available to guide us or inform us where the check-in counter was located. The concierge staff remained standing behind the concierge desk and did not approach us or offer any assistance. As a result, we had to find the check-in counter by ourselves. Once we found the check-in counter, we asked one of the reception staff, in English, whether this was the correct place to check in. However, the staff replied in Chinese. Throughout the check-in process, every time we spoke to the reception staff in English, they continued responding in Chinese until we finally informed them that we could not speak Chinese. Only then did they switch to English. During the check-in process, the receptionist informed us that the hotel provided complimentary welcome drinks and invited us to help ourselves to the coffee machine and the plum juice located beside the lobby. However, neither of them was available. The coffee machine was out of order, and the plum juice had already run out. At that time, there were three reception staff working at the front desk, yet none of them appeared to notice or take any action to resolve the issue. Instead, we repeatedly observed that most of them were using their personal mobile phones whenever we walked past the reception area. During check-out, we requested that the receptionist add my Hyatt Member number to the reservation. The staff confirmed that it had already been added. However, after checking my Hyatt application later, I found that my membership number had not been attached to the stay at all. If the hotel genuinely wishes to improve its guest experience, I strongly recommend focusing on the service standards of both the Concierge team and the Front Desk staff. These are the first and last points of contact for every guest, and they represent the hotel's image. Unfortunately, our experience did not reflect the level of hospitality expected from a Hyatt hotel."

"Excellent location, nice hotel atmosphere, with a nice singer performing in the lobby bar. Nice rooms but they do not open. Air conditioning is too strong like you are in Middle-East, not necessary from our opinion. You have the nice Xintiandi area around which is not too far from other nice places in Shanghai."

"Very convenient location, right next to Xintiandi. Top tier service through our extended stay. Especially the concierge team who helped me navigate all the apps, transportation, and my numerous online order packages. We also had the breakfast buffet and dinner buffet multiple times and I would say it’s better than some Hyatt hotels that in higher category. Very family friendly. Will definitely stay there again."

"My stay was unfortunately far below acceptable standards. The overall service and room condition require urgent attention. The room I was assigned was run down, with multiple maintenance issues: bathroom drainage not working, sink drainage blocked, ripped wallpaper, and carpets that were badly stained. The corridors also felt neglected, with small, worn carpets that give a poor first impression. The lounge experience was equally disappointing. Service quality was extremely poor, and the overall offering did not meet the expected standard. For a property of this level, the lack of attention to detail and basic upkeep is simply unacceptable. Overall, this was not a good experience, and significant improvements are needed across maintenance, service, and general upkeep"