"Beautiful property in the old part of Shanghai and we absolutely loved our villa, and the entire property. Very good experience in the spa, and a decent gym. Yet, our experience with the staff was relatively mixed and inconsistent. We have arranged transfers with the hotel but got very inconsistent communication (and lack of communication therefore) about departure time - as what we requested was changed by the hotel (probably with good intention as we had flight to catch) but no one communicated that with us, until by coincidence and in the last moment I double checked departure time. Finally, as we had to leave early we requested some packed breakfast which unfortunately was quite disastrous experience - from lacking items to iced instead of hot coffee - maybe due to language barrier but still, for the level of intended exclusivity of the hotel, some pretty basic things that went wrong."

"Very nice place; charming location and great ambiance. I’m not convinced about the room’s layout; at the end of the day you spend most of the time in your room that turns to be quitte small. The entrance salon and tv room are of little usage. Run down carpets is the stairs and around the bed; needs refurbishing. Another disappointing note is the hotel layout that never funnels you through the lobby; so little chance to interact with the charming GM. Outstanding service and location"

"I stay in a lot of hotels, and I would say in 2025 this stood out as the best. Every interaction was flawless, and the room - the villa - was incredible. Spotless, stocked with delicious mini bar items, and so tranquil. I loved sitting on the rooftop in the morning and hearing the birds sing. I wish we had stayed longer than just 3 nights. It was a sanctuary."

"To say that I had an amazing stay would be an understatement. I was waffling between this and another property, and am SO glad that I chose this one for my four nights in Shanghai. Service is as hand-ons or as discreet as you would like -- Ms. Julie (I think that was her English name) saw that I really liked the package of nuts in the complimentary minibar, and gave me some extras on my last night. Each night I would come back to a different treat as part of the turn-down service: my favorite was the bookmark. I also loved how QUIET it was, for being in the FFC and in one of the world's busiest cities. My rate included breakfast, served in the Pierre Gagnaire restaurant. Food was flavorful, and as to be expected, the bread was great. I also learned that I like kale celery juice, haha. Sadly, I was in meetings and couldn't take part in any sessions of afternoon tea or happy hour... Again, I must repeat: service was excellent. I know, at this price point, staff are supposed to be, but I also feel that there was proactivity AND warmth behind each interaction. There was a minor problem with the sink draining one night, and staff came right away to investigate. All in all a wonderful experience; I only wish I had stayed much longer. Ahh, there's always next time, right?"