"Capella was probably the most unique hotel we stayed at during our Shanghai trip. Staying in a restored Shikumen villa feels completely different from staying in a conventional luxury hotel. Even before we arrived, the hotel contacted us to ask if we had any special requests. After learning that my wife was pregnant and that we were celebrating her birthday, they prepared a pregnancy pillow in the room and decorated the villa before we checked in. We did have a small issue with the toilet on the first evening, but it was fixed very quickly and the staff handled it professionally. One of our favourite parts of the stay was the complimentary cultural activities. We made traditional hair accessories, carved jade, printed our own tote bags and dressed in traditional clothing for photographs. The staff at Auriga Spa were especially friendly during the perfume sachet workshop and while helping us choose the outfits. Throughout the stay, the team always seemed to notice the little things, whether it was offering umbrellas when it rained or simply greeting us warmly whenever we returned to the hotel. Capella isn't just a beautiful hotel. It's one of those places where the staff make you feel genuinely welcome, and that's what we'll remember most. We'd happily stay here again on our next visit to Shanghai."

"Beautiful property in the old part of Shanghai and we absolutely loved our villa, and the entire property. Very good experience in the spa, and a decent gym. Yet, our experience with the staff was relatively mixed and inconsistent. We have arranged transfers with the hotel but got very inconsistent communication (and lack of communication therefore) about departure time - as what we requested was changed by the hotel (probably with good intention as we had flight to catch) but no one communicated that with us, until by coincidence and in the last moment I double checked departure time. Finally, as we had to leave early we requested some packed breakfast which unfortunately was quite disastrous experience - from lacking items to iced instead of hot coffee - maybe due to language barrier but still, for the level of intended exclusivity of the hotel, some pretty basic things that went wrong."

"Very nice place; charming location and great ambiance. I’m not convinced about the room’s layout; at the end of the day you spend most of the time in your room that turns to be quitte small. The entrance salon and tv room are of little usage. Run down carpets is the stairs and around the bed; needs refurbishing. Another disappointing note is the hotel layout that never funnels you through the lobby; so little chance to interact with the charming GM. Outstanding service and location"

"I stay in a lot of hotels, and I would say in 2025 this stood out as the best. Every interaction was flawless, and the room - the villa - was incredible. Spotless, stocked with delicious mini bar items, and so tranquil. I loved sitting on the rooftop in the morning and hearing the birds sing. I wish we had stayed longer than just 3 nights. It was a sanctuary."