"Staff (David at reception) was amazing and very helpful. Beautiful hotel, very elegant. The rooms are very spacious with a superbe view."

"What an amazing view of the bund. Some minor hiccups but the service recovery is truly exceptional. Of special mention is front desk manager Steven."

"Check-in was unfortunately quite confusing and not the smooth experience I expected. I arrived around 1:45pm and was initially told my room would not be ready until 3pm, which I understood. However, shortly after, I was offered a paid upgrade for immediate access, which I declined and then a complimentary upgrade to a higher floor that would still require waiting. Communication between staff seemed inconsistent, as I was later told again that no rooms were available, only to suddenly be given a room key a few minutes later. I also requested a private space to pray, as I needed to do so at a specific time. This request was not clearly understood and I was directed to the spa and then the gym. While I appreciate that this may not be a common request, it would have been more helpful if staff had clearly communicated that no small, private space was available, rather than sending me between locations. When I used a translation app to clarify my request, there appeared to be some confusion and staff reacted in a way that felt dismissive, including some laughter, which made the situation uncomfortable. While I understand there may have been a language barrier, a more respectful and solution-focused response would have been appreciated. There appeared to be a language barrier, which is understandable, but I feel the situation could have been handled more efficiently if this had been acknowledged earlier, for example by using a translation app to clarify the request. In addition, the room itself felt somewhat dated, with visible wear such as cracks in the wall tiles, which is not what I would expect from a Mandarin Oriental property. Overall, the issue seemed to stem from communication and coordination rather than intent, but it did impact the arrival experience at what is otherwise a well-regarded hotel."

"Great hotel located by the bund, very ideal for business and leisure travelers. Breakfast and the view were great! Special thanks to Lauren, Nora, and Steven. Thank you soooo much for your hospitality!"