"Prior to staying here I had some acquaintances reach out to the hotel and one of them told me to expect a response from the hotel in 24-48 hours. But it is definitely not surprising that for a Ritz Carlton, they only followed up 96 hours later, only after we had to send a reminder email to the hotel. If we did not send the follow-up mail, they would probably have forgotten all about us. My response to the hotel, detailing my disappointment was met with a perfunctory, "Thank you for your detailed email and glad to know we are now connected." There was zero attempt to address the concerns raised in the email. Readers can draw their own conclusions about whether they want to stay in this hotel."

"I really appreciate Miss Yano’s excellent service. I had to print some documents urgently and with her professional help, I could get my documents quickly. The environment at the hotel is also very pleasant. Great experience!"

"This was our first visit to shanghai. As a couple we chose to stay here because of the good reviews. We were not disappointed at all. From the warm, welcome greeting at arrival to the sad farewell 8 days later everything was perfect. It was our 30th wedding anniversary and we were upgraded to a double skyline suite on the 40th floor. The views were stunning, the bed absolutely massive and the space in the room was huge. Large enough to fit in more beds. Bathroom amenities were from Diptyque and the bathroom was always fully stocked with amenities such as Soap, cotton buds, pads,shower caps, toothbrushes, combs( bamboo) and even toothpaste. A huge thank you to Lisa our housekeeper who kept the room spotless and full each and every day. She was kind, courteous and always had a friendly smile. We communicated by phone translator and it worked fine. On our last day she presented me with a bouquet of handmade felt flowers. It was a beautiful touch. We were often spoilt in this hotel. Guest relations Sophia had a display of wine, cake, cards, balloons and pink roses waiting for us on arrival. The pink roses were replaced with red roses two days later. Two days on, we were gifted a wonderful cheese board which was scrumptious! Thank you so much Sophia and team for making us feel very special. John was our concierge. The most friendliest, helpful and kind person. He would help us order food in several nights( the app was in chinese). We really looked forward to seeing him at the hotel each day. He is an asset to the hotel! Thanks to Niko too. Breakfast at the hotel was plenty and delicious. I could try all the different chinese cuisine here. Cereals, fruit, waffles, pancakes, eggs even ice cream were available each morning. Overall our stay was perfect. Once we worked out how to use alipay and wechat we were fine. Will definitely return back soon. Thank you Portman Ritz-Carlton!"

"Very comfortable stay at the Portman Ritz - staff very very attentive and always avaliable. Special mention for the concierge and front desk staff serene, Corinna, Richard and John. They went the extra mile to make our stay very comfortable- with Serena even reaching out daily via WeChat to ask if they could extend assistance. Ricahrd and John helped us so much with our ever important Taoboa deliveries and recommendations of where to shop eat and massage. It was also such a treat to have met Marry most mornings when we went down for breakfast- Great service - non intrusive and she was so amused about my concoction of lemon infused water and red tea. Look forward to returning."

"It was truly a pleasure staying at The Portman Ritz-Carlton Shanghai. From the moment we arrived, the experience was exceptional, the limo service and thoughtful welcome refreshments immediately made us feel pampered and at ease. We especially loved the Club access experience. From a seamless check-in to dining at the Club Lounge, every detail was carefully curated. The local-themed amenities and the thoughtful turndown service, including placing a floor mat with slippers for us, were such lovely touches. My daughter absolutely adored the Ritz Kids amenities and the hand-folded puppy, it truly made her stay extra special. The housekeeping team also went above and beyond; they were incredibly observant and even provided a bookmark for my husband’s book, which we deeply appreciated. We also enjoyed the wonderful atmosphere at the Ritz Lounge, elegant yet welcoming. A heartfelt thank you to the amazing team who took such great care of us- Kimmie, Sophia, Fanny, Eelim, and Ali from the Club Lounge. You all made our first trip to Shanghai truly memorable."