"We have stayed at The Ritz-Carlton Shanghai, Pudong several times now, and this visit reminded us exactly why we keep coming back. The room upgrade and Executive Lounge access made a real difference to how we spent our days — the lounge is comfortable, well-stocked, and an easy place to regroup with children between outings. The views over the Bund and the Pudong skyline never get old. What truly sets this hotel apart is the attention to detail. Our two children received handwritten welcome cards and small gifts on arrival, as they have on every previous stay. When a member of the Guest Recognition team noticed the kids were struggling with Shanghai's summer humidity, she brought Ritz-Carlton ice cream up to our room to cheer them up — a small gesture nobody asked for, and one my children are still talking about. If you are travelling to Shanghai with family, this is a hotel that genuinely notices who its guests are. We will be back."

"Yilla and Sophia did an amazing job having me. Highly recommended!"

"The Ritz-Carlton Shanghai, Pudong is the hotel we return to whenever we visit Shanghai. One of the main reasons is its excellent location next to the shopping centre, which gives convenient access to restaurants, shops and everything we need without having to travel far. The hotel feels modern, elegant and polished, while still offering the classic Ritz-Carlton atmosphere that we enjoy. Our room was beautifully presented, exceptionally clean and very comfortable, with high-quality furnishings and excellent amenities. Despite the busy location, the room was peaceful and quiet, making it easy to relax after a day in the city. The hotel also offered excellent amenities throughout the property and in the room, all of the high quality we have come to expect from a Ritz-Carlton hotel. Everything felt thoughtfully designed and contributed to a comfortable and luxurious stay. The service is one of the hotel’s greatest strengths. The staff are consistently warm, professional and highly attentive, and the level of hospitality is comparable to the excellent service we have experienced at luxury hotels in Japan. Requests are handled efficiently, but the service still feels personal and genuine. Although the hotel is in a premium price category, we feel it provides very good value considering the location, room quality, facilities and exceptional service. Overall, this remains our preferred hotel in Shanghai. The combination of convenience, modern luxury and consistently outstanding hospitality makes it an easy choice for us, and we look forward to returning again."

"We stayed twice in July 2026 as we traveled in China. The hotel was wonderful and everyone there was incredibly helpful. The breakfast in the morning was great, the views amazing, and the location has quick access to the metro or cars (with Club access) that took you short distances. Would definitely stay again."

"As usual Ritz Carlton provides the highest standard in terms of services. This is our 3rd time staying and the most preferred hotel in Shanghai. Location wise it’s centrally located in Lu Jia Zui overlooking all major landmarks, it’s connected to the IFC mall and also walkable to other major shopping malls. We booked and then paid upgrade for the pearl tower suite which is amazing because you are staring right at the pearl tower. The room is large with separate living and you can also opt into a “night Safari sleep tent” for your child. My daughter specifically asked for this. The suite also includes breakfast and lounge access. The lounge is probably one of the best I’ve experienced with good variety of food and drinks splitting amongst breakfast, lunch, afternoon tea, dinner and late night canapé. It also open till 11:30pm which is later than a lot of other lounges. Services is the highlight of the stay, from the moment you walk into the hotel (level 1) all the way to the lobby (level 52) your consistently being greeted. There is a gym and swimming pool as well which is fantastic if you’re traveling with kids. The food (breakfast and lounge) was of high standard and had great variety of both western and Chinese style. It is definitely on the expensive side in terms of prices compared across other hotels in Shanghai but it is worth the money and we will stay again when we visit next year."