"My wife and I had a 10 out of 10 experience. Our room had a fantastic view of the city and part of the Bund. The location, amenities, ambience, hotel itself was amazing and made even better by chief Consierge Frankie. He was so caring and attentive and helped us plan Excursions shopping and sightseeing during our trip to Shanghai. He topped it off my arranging a great 5/20 dinner for us at Bespoke on our last night. Thank you to Frankie and the whole team for the wonderful experience."

"The St. Regis Shanghai itself was completely flawless and amazing, and the general service across the hotel was incredibly good. But what truly made our stay special was Macy from the concierge team. He is an absolute star! Since we had never used the train system before, arranging tickets was quite difficult for us, but Macy handled everything flawlessly. From booking restaurants to navigating the train logistics, he went completely above and beyond. Macy specifically made our stay amazing, and we are so grateful for his outstanding help. We cannot wait to return!"

"My experience at the hotel was superb as Mr. Frank Wang from the concierge went out of his way during his day off and helped me through my Shanghai trip. Majority of the staffs were nice except our check-in was not ready until 5pm and which was not acceptable."

"On behalf of Mr. Sangserm Panutaiwat and Dr. Itsarapa Sanitprachakorn, I would like to express our deepest admiration and appreciation for the truly exceptional experience at The St. Regis Shanghai Jingan. From the very first moment of arrival, we were completely captivated. The hotel is nothing short of breathtaking — a flawless blend of timeless elegance and modern sophistication. Every detail, from the grandeur of the lobby to the refined beauty of the interiors, creates an atmosphere that feels both luxurious and unforgettable. What truly sets this hotel apart, however, is the extraordinary level of service — and we must give the highest praise to three outstanding individuals who made this stay beyond perfect. Nilo Ho and Miss Delia delivered service at a level that can only be described as world-class. Their attentiveness, warmth, and genuine care went far beyond expectations. They have an incredible ability to anticipate needs effortlessly, and their problem-solving skills are nothing short of remarkable. Every situation was handled with grace, professionalism, and precision — making us feel completely at ease and exceptionally well taken care of at all times. At the fitness center, Vie Xiao provided an equally impressive experience. His attentiveness, kindness, and dedication transformed even a simple workout into something truly special. The level of care and personal attention he offers is rare and deeply appreciated. This was not just a stay — it was a beautifully crafted experience where every moment felt intentional and every detail was perfected. The ambiance, the service, and the people all come together to create something truly extraordinary. Absolutely flawless. Absolutely unforgettable. 💫"