"Thompson Shanghai Expo is the first, and by now the only, Thompson property in operation in Asia Pacific. I had much expectation prior to my stay there, particularly the property’s young age and contemporary design features. Indeed, my initial impression was not too good because of an unpleasant experience with a Front Office associate named Jolin who handled checkin as purely an transactional matter and overlooked the importance of developing connection with me as an arriving Globalist guest. However, Ryan stepped in and managed to make a quick turnaround through his genuine and attentive care. He demonstrated the finest level of Hyatt hospitality, rightfully expected from guests at a Thompson property, by attempting to not just address the previous shortfalls but also observe and listen with heart in order to let me feel his eagerness to make a change. He also actively liaised with the respective teams at TOTS (the rooftop bar) and Fishermen’s Pavilion (main restaurant) to make sure that I would be taken care of and have a personalised experience during the evening cocktail session right after checkin and the buffet breakfast the next morning. Ryan made every possible step to demonstrate his commitment to elevating my experience (which he definitely succeeded and worths me giving him a huge credit). Even at checkout the next day, he also asked how my stay was and were there any issues I would like to bring to the team’s attention. Of course I mentioned a few things to him and trust he airheads noted them down. Besides Ryan, I also have to compliment Cecilia for her warm greetings at checkin as well as freshly brewed iced coffee. I felt valued and welcomed. With Thompson as a western brand entering into the China market, the blending of international brand values with indigenous Chinese cultures would take some time to let the result become frictionless, harmonious and fully operational. From my experience this time, while Jolin did not seem to be fit for her role within doable parameters, associates like Ryan and Cecilia of the Front Office were shown an impeccable capability of filling the gap with utmost professionalism which earned my great respect. Hyatt Group certainly need more associates sharing attitudes, aptitudes and attributes similar to theirs."

"1 rude staff. Everyone was we experienced was unfriendly and inhospitable except the Philippine staff at the front door."

"There’s lots to like about Thompson Shanghai Expo. A young and friendly team, great views from the 19th floor restaurant and comfortable, well-designed rooms (the beds are pretty firm though!). That said, first time visitors to Shanghai will probably want to be closer to the Bund or the old French concession. Breakfast is a semi-buffet with various Chinese and Western dishes to order. There are also many restaurants and cafes in the mall attached to the hotel. I was surprised at the very reasonable mini bar prices too (15RMB for an imported wheat beer). A couple of issues: first the temperature in the room, which I just couldn’t get right (too warm then too cold) and then the WiFi, which unlike some hotels in Shanghai blocks access to the usual Western websites. My favourite thing about the hotel were the free bikes to hire and the amazing new bike track along the East Bund. The Shanghai city planners have done a great job turning a former industrial site into a really pleasant riverside park."

"We loved staying at the Shanghai Thompson Expo! Staff was warm, welcoming, and helpful. The rooms were far beyond expectations. They really had everything! Nice robes, slippers, comfy beds and perfect water pressure. The view was truly stunning. Breakfast had everything we could ask for. Kept us full for most of the day. We dined in the restaurant one night and it was very tasty. The location is great in that the nearby mall has a million places to eat. But most of what we wanted to do required a car so we learned to use the subway. It was soo easy and highly recommend bc it is soo close to the subway. It was the easiest subway system we ever had to navigate. Truly this hotel was exceptional and we would stay here again and again!"