"We had 2 rooms including corner suite which was stunning and super comfortable. Cleaning staff were amazing. Breakfast options were vast and delicious. Ordered items arrived quickly. Check in process was cumbersome. A welcome drink and place to sit would have been nice and they need to recognise traveller weariness and that for many foreigners China is quite an alien seeming country so need to provide more of a “welcome to our hotel - this is what we’ve got to offer” type experience. We paid extra for inclusive bar and lounge but were left very unclear about what was actually included - if they could just have a piece of paper with all the information it would have resolved the issue. In the end we only used the bar one evening and felt like second class citizens for trying to use our inclusive package. We didn’t try the lounge at all - who knows what was included! Likewise some printed information about all the hotel restaurants would have been helpful especially as you have to use multiple lifts to access communal areas - the place felt like a maze! We ate out! The hotel pool is a bit functional - more like an exercise pool than somewhere to hang out with the requirement to wear a swimming cap and no bar service. It’s also fully covered and not that warm which felt a bit bizarre in the Shenzhen heat"

"The Park Hyatt in Shenzhen has a WOW factor. The property is fantastic in every way, and I loved my stay. The breakfast was spectacular from the menu selections to the general buffet items. The rooms are clean, have fabulous views, and the automated toilet was pretty awesome as well. I also received a spa service (massage) the last night and it was incredibly relaxing. The fruit and lemon type of jelly at the end of the massage was a great touch! The Attic Bar was great, and the live music was also enjoyable. I loved this stay and hope to be back soon!"

"the customer relationship team provide truly great service, including Chris，Peven，Esther，Shelly and Zalina. They contact me ahead of arrival, during the stay and even post my stay. they address all of my questions and requests promptly. that is super awesome. on top of that, it is at prime location of shenzhen, and oriental decoration and room is just great. I would say it is one of the best hotel in shenzhen. strongly recommend"

"I have stayed at the Park Hyatt Shenzhen multiple times over the past few years, and the excellent standard has been completely consistent. I've always enjoyed my time there."

"Very positive experience. One of the biggest highlights is its excellent location. Gym and pool Facilities were great. I would consider staying here again."