"Very good experience especially the butler service and they come very quickly, zang zhang was super nice and helpful when we left our bag in the room and he say even if we don’t go back they can mail it to us"

"⭐️⭐️⭐️⭐️⭐️ We had the best experience with St.Regis, from the entrance, elevator, reception and all the way to the room all the staff were very attentive and made sure the guests are all comfortable. Upon arrival at the reception we had Mrs Crystal welcomed us since she is familiar with my colleague. She even brought us to our room giving us a warm welcome to the room and also appreciate the hand written letter and gifts and that was waiting at our room. All the facilities were very accommodating and convenient. The whole stay was what you would expect of a 5 star hotel and amazing views and location is great. Getting invited on 100th floor for happy hour and bites was a great surprise and made our stay even more unique. Breakfast and Dinner was also amazing. The International and local kitchen made the dinning experience even more memorable as i was able to taste different cuisines in one plate. All in all I would say if go back to shenzhen, St Regis Shenzhen would definitely be the top choice hotel for me and i would keep coming back to. Michel & Kyan"

"What a fun experience! We were able to check in early. This is the first hotel we have ever stayed that there is a 96th floor lobby. It's a little bit of a hassle to change elevators to go down the lobby driveway. Plus you go down to get to your room. Pros 1. Early check in. 2. Room upgrade with status. 3. REALLY comfortable beds. 4. Butler service with unlimited coffee service and cookies. 5. Great view 6. Internet is good (note you can't access a lot of the world sites). 7. Friendly service. 8. Nice gym, pool and hot tub. 9. Nice slippers 10. Next to a mall that is nice and quiet. 11. Kids stay free. Cons 1. Expensive breakfast (didn't get to try) 2. You are required to wear a cap in the pool. They sell it for 60RMB, which is way too much for a one time use cap. Overall I would definitely recommend this hotel and would love to stay here again! It was a great experience!"

"really nice view. Lobby for checkin is excellent. Very comfortable living experience. Thanks for survive of agent / room servicer Alice and Black."

"When you book you have high expectations for staying at St. Regis… this property let me down from the moment we checked in! I was thrilled to be given an upgrade, as the highest tier with Bonvoy and staying 6 months a year for 18 years this never gets old! I love getting upgraded!! One problem is I have new hip and the upgrade given was a suite with the bedroom upstairs. No one offers to carry my suitcase up the stairs, which might explain the notches on the stairs as I assume others dragged the suitcase up these stairs. So I asked to be moved because of my ability to not to do stairs with my hip. They offered to give me an another suite but wanted an additional $200 USD, so the one level suite that they transferred me too smelled very very strong of smoke. The staff member refused to admit it smelled but said she would see if they could find another room. The next suite was even stronger smelling of smoke, as was the next one too. Finally the 4th suite was ok and did not smell of smoke. The staff member refused to admit any of the rooms smelled but said it might be mild issues, but it certainly smelled like the rooms had been smoked in for a significant period of time! Again all suites. If the smell of smoke bothers you then this might not be the ideal place to stay! If you are Ambassador Elite with Bonvoy they are not going to upgrade you to a single floor suite without asking for a fee! While I love the St. Regis brand and love staying with them, I won’t be back here and I have a very difficult time recommending this property simply for the rooms I was shown smelled of smoke."