"I really appreciated the service here at Saint Regis. Our butler, Eddie did a fantastic job as well as everybody on the staff at check-in. The robot brought water to our room. That was really cool. We really enjoyed the spa. They did a great massage for my wife and myself. I highly recommend coming to this location. It’s a beautiful hotel."

"We had an incredible stay. And all the staff were fantastic including jimmy who gave us a room upgrade, and the chief butler whose name eludes me. Special stand out for us has to be Alice chen from the butler team who went above and beyond for us through our stay. Breakfast spread was incredible along with the st Regis champagne experience that alice arranged for us."

"An Exceptional Butler Who Made Our Stay Truly Special During our recent stay at The St. Regis Shenzhen, my family and I had the pleasure of being assisted by Chief Butler Mr. Faust Hong, and I felt compelled to write about how incredible he was. From the moment we arrived, Mr. Hong welcomed us with such warmth and professionalism that we immediately felt comfortable and taken care of. He has a calm confidence and kindness that really makes guests feel at home. Mr. Hong’s knowledge of Shenzhen was fantastic. Every recommendation he gave us — restaurants, places to visit, and things to see — turned out to be excellent. He also helped coordinate transportation and made sure everything during our stay ran smoothly. What meant the most to our family was the care he showed toward my mother. She was experiencing knee pain during our visit, and Mr. Hong kindly helped guide us to a pharmacy where she received medication that significantly relieved her discomfort. His genuine concern and willingness to help made a big difference for us. I travel quite a bit and have stayed at many wonderful hotels around the world, including the Waldorf Astoria Maldives Ithaafushi, as well as several Four Seasons Hotels and Resorts and Conrad Hotels & Resorts properties. The level of personal attention and professionalism Mr. Hong provided truly stands out among the best hospitality experiences I’ve had. The St. Regis Hotels & Resorts brand is known for its legendary service, and Mr. Faust Hong represents that tradition beautifully. Our family’s experience at the St. Regis Shenzhen would not have been the same without him. My mother in particular was very grateful for his kindness and attentiveness. The hotel is very fortunate to have someone like Mr. Hong on their team. He helped make our stay memorable, and we sincerely appreciate everything he did for us."

"My husband and I visited from Hong Kong and we truly had a lovely and relaxing time. It was really easy to get to from LoHou station in shenzhen to the hotel and as it costed us 2 yuan each travelling via the metro line. We arrived the hotel and had a smooth check in, the staff were very friendly and helpful with assisting me as I am pregnant. They offered us complimentary tea and water upon arrival. Although it was foggy due to the smog, we were put in a lovely room which was spacious, clean and comfortable. We had the breakfast buffet while we stayed there and I truly enjoyed it. There were plenty of halal options and the food was absolutely delicious. We also had dinner at the Elba Italian restaurant which was great and dinner buffet at the 95th floor which again did not fail! My family and I will certainly come back again in the future when visiting Shenzhen."