"My partner and I had an absolutely wonderful stay here as a couple. The hotel has a great location, elegant atmosphere, comfortable and well-equipped rooms, and the overall experience exceeded our expectations. We received a nice St. Regis canvas tote bag as a thoughtful little gift during our stay. We would like to give special thanks to our butlers Faust, Heather and Tina. Their attentive, professional and warm service made us feel well taken care of all the time. Every detail was handled perfectly, which made our trip so pleasant. We are really satisfied with this stay, and we highly recommend this hotel to other couples. We will definitely choose St. Regis again for our future trips."

"The butler service was very welcoming. Faust, Heather and Tina helped through check-in, room service everyday. Their perfect services enhanced my stay in Shenzhen Regis hotel. I will definitely revisit soon!"

"Our stay at The St. Regis Shenzhen in August was nothing short of exceptional, a true expression of luxury hospitality where impeccable service, attention to detail and genuine warmth come together seamlessly. We arrived in Shenzhen in the morning, well ahead of the official check-in time, and after a long journey we were delighted to be welcomed with the possibility of checking in early. This thoughtful gesture immediately set the tone for the entire stay. Even more appreciated was being offered the opportunity to choose our room at check-in — a small but significant detail that reflects the hotel’s commitment to creating a genuinely personalized experience. Our room, located on the 79th floor, was spectacular. Bright, spacious and beautifully appointed, it combined contemporary luxury with an extraordinary sense of comfort. The panoramic position high above Shenzhen made the experience even more impressive. The king-size bed was exceptionally comfortable, complemented by a pillow menu allowing guests to select their preferred type of pillow. Every aspect of the room had been carefully considered. The large marble bathroom was particularly beautiful: elegant, exceptionally spacious, filled with natural light and, above all, immaculately clean. The entire room was equipped with every comfort one could expect from a hotel of this calibre. The true highlight of our stay, however, was the outstanding St. Regis Butler Service. A very special mention must go to our butler, Faust, and his wonderful team, whose level of care and professionalism elevated an already excellent stay into something genuinely memorable. Faust made us feel completely at home from the very beginning. He anticipated our needs without ever being intrusive and handled every request with remarkable efficiency, discretion and professionalism. His recommendations were consistently excellent and perfectly tailored to us. There is a fine line between attentive service and excessive attention, and Faust mastered it beautifully: we always felt looked after, yet completely at ease. His warmth, dedication and genuine desire to make our stay special represent hospitality at its very best. On his recommendation, we attended the iconic afternoon Champagne Sabering Ceremony on the 96th floor, and we are extremely glad we did. With Shenzhen stretching out beneath us, it became one of the most memorable moments of our stay and is an experience I would strongly recommend to anyone visiting the hotel. Breakfast was equally impressive. The selection is exceptionally varied, ranging from European and international classics to an extensive assortment of Asian dishes, making it possible to discover something different every morning. Both the variety and overall quality are exactly what one would expect from a property of this level. What ultimately distinguishes The St. Regis Shenzhen is not simply its spectacular location, luxurious rooms or breathtaking views, but its people. True luxury is found in the ability to make a guest feel genuinely cared for, and throughout our stay the team achieved exactly that. Our sincere thanks once again to Faust and the entire Butler team for taking such wonderful care of us and for making our time in Shenzhen unforgettable. The St. Regis Shenzhen delivered one of those increasingly rare hotel experiences in which luxury feels both sophisticated and deeply personal. We would return without hesitation and would highly recommend it to anyone looking for an exceptional stay in Shenzhen."

"very good they have excellent service ,especially the coustom name celine and kevin and alice , very service and well yes perfect we coming and last time!"