"The Four Seasons Suzhou exceeded my expectations in every way. The property is quite new, and it is just beautiful, in a calming way. The team is incredible, especially the F&B team at the lobby lounge, including the bar and the restaurants. We were there only for a weekend, and as it happened, the bar had a guest shift by a star bartender from the Four Seasons in Seoul, James Lee, and it was just a delightful experience. The manager Naomi was also delightful. The pool was beautiful. The room was just stunning and very comfortable. All the facilities just worked. I couldn't recommend this hotel more! It really felt like an oasis in the city."

"My mom and I really enjoyed our stay at Four Seasons Hotel Suzhou. The hotel is beautiful and quiet, and the whole stay felt very comfortable and well taken care of. A special thank you to Mangena, Amos, and Molly from the Guest Experience team for their kind assistance and attention to detail. They were very helpful both before and after our stay, and their thoughtfulness really stood out. Service across the hotel was consistently excellent. We had lovely experiences at the spa, the lobby bar, and the restaurants, and everyone we met was warm, professional, and attentive without feeling overly formal. The hotel itself is beautiful, peaceful, and very comfortable, with a relaxing atmosphere that made it easy for us to enjoy our time together. Overall, it was a very relaxing and memorable stay. We appreciated the hospitality from the entire team and would be very happy to come back next time we visit Suzhou."

"We thought that we would visit Suzhou to see the old town and the canals, but this hotel experience was so amazing that we just stayed on the island the whole time. We only went out for dinner one night. All others meals were at the hotel. This is one of the "newer" Four Seasons, as they use a familiar lighting system in the rooms that's common in Bangkok and Osaka. Dinner at Jin Jing Ge is an experience but this comes with a price tag. Good variety of activities for the family!"

"We recently stayed at Four Seasons Suzhou on a business trip and had a truly wonderful experience overall. At Jin Jing Ge, Vicky’s service was exceptional every time we dined there. She went above and beyond to make sure every dish met our dietary restrictions, and she did so in a way that was friendly, attentive and highly professional. Her fluency in English, Mandarin and Cantonese was a huge plus and made communication effortless. The food at Jin Jing Ge was consistently fresh, delicious and beautifully presented, and we were thoroughly impressed by both the quality of the cuisine and Vicky’s remarkable service. We also want to recognize Mangena for her outstanding customer service at the hotel. Her warm welcome, efficient in-room check-in and thoughtful farewell at checkout made our stay especially memorable. She was kind, knowledgeable and consistently positive, and she went out of her way to ensure our visit was comfortable and enjoyable. Her fluency in both English and Mandarin is a real asset to the property. Our balcony room, with its beautiful view of Jinji Lake, was a highlight of the stay. The gym and pool facilities were well maintained and impressive, and the complimentary breakfast offered a wide variety of fresh, high-quality options. These details really added to the overall sense of comfort and value during our trip. One area for improvement is the enforcement of the non-smoking policy. One of the main reasons we chose Four Seasons Suzhou was its designation as a non-smoking property, but we unfortunately encountered several instances of guests smoking. For guests with health sensitivities, a stricter and more visible approach to enforcing the non-smoking rules would make a significant difference. We truly hope the hotel will address this, as we would be very happy to return in the future for another otherwise excellent, and hopefully fully smoke-free, stay. Overall, thank you to the Four Seasons team for the warm hospitality and attention to detail that made our business trip so enjoyable."