"Truly incredible property adjacent to the old city in Cartagena. Outstanding in just about every way. From the incredibly warm service, to the delicious food, to the luxurious rooms and the wonderful amenities, this stay was the highlight of a 10 day trip to Colombia. As the hotel was only open a month, there were really no kinks to work out except for nightly turn down service was forgotten one night. I mentioned it to the front desk and no attempt was made to make things right which was the only negative to a memorable stay. Look forward to returning in the near future."

"After three flights we arrived at the hotel exhausted and without our luggage due to it mis-connecting. Not a great start to our trip, but the Four Seasons Cartagena team leapt into action and sent us every amenity imaginable to try to help us make the best of the situation, even going out to pickup a full size premium toothpaste unexpectedly. They also did the heavy lifting in chasing up the airline so we could go out and make the most of our vacation. A special shout out to Stephania who was our hero of the day, even sorting out a late check out days in advance with re-programmed keys for a seamless experience. Breakfast was another highlight, with the highest quality of in-house made delights spread across both a buffet and à la carte menu. The fresh fruits, omelettes, fresh juices and French toast were particular highlights. The service at breakfast, like everywhere else at all times, was faultless. Returning from the heat of the city to a cold towel and blast of cold AC was a delight, and the guys on the front door soon learned our names and it was like returning home. The pool deck was another winner with attentive service and great views. Thank you to everyone working there for your warmth and making our trip what it was. If you’re considering staying here, do it before the prices rocket! They surely will over time."