"Just came here to give a shout out to the staff at the W at Reserva Conchal. Our family travelled there last week, and it was a wonderful experience. The staff remembered us by name and treated us like friends. JD, Lucy and Melissa in the restaurant were so helpful with travel advice, and they even helped us with our pitiful Spanish. Gregory and Willy were wonderful valets, and felt like friends by the end of our stay. They shared local knowledge of the area, and helped us figure out where to go to do some shore fishing! I wish I knew the names of our maids, because, although we never met them in person, they left kind notes, and even sweet treats, in our room each day. They checked our rooms twice a day, and our towels were restocked, and garbages emptied morning and night. The hotel was beautiful, and the view out our window each day was enchanting, but we would return to this hotel just for the quality of staff who worked there. Exceptional people!"

"Adrian is the best! Thank you for helping us with our many questions"

"What not to love from this hotel. Beautiful beach and pool. Staff was so nice and helpful. They remembered our names and they were always on top of what we needed. Rooms are beautiful and grounds are well kept. My only suggestions are to add more happenings and to provide a better option for care at the kids club so adults can go to the spa or join other activities."

"We had such an amazing and relaxing time at W. Hotel overlooks the beach with beautiful views. The rooms were so clean everyday considering our room overlooked a jungle with monkeys! Our room was private and quiet. Anything we needed, concierge brough it to us. It was an unforgettable trip with great service."

"This is a truly exceptional place, with a stunning beach, intimate feeling, amazing service, and great location. It is all a truly five-star experience. We went with a large family group so needed a reliable hotel that could be accommodating to our different ages - but wanted to make sure to not go to a giant, impersonal resort. The W was perfect. It is on a large property with plenty of room, but is an exclusive place where ALL the staff get to know your name. We felt very special and taken care of, and that made everything that much more relaxing. On a private reserve development, it is secluded, but easy to reach from the Liberia airport, and close to a ton of activities. But what we most liked, is that after returning from the morning activities we could head to the beautiful beach club exclusively for W guests, with a great restaurant, beach service, a lovely pool, and a magnificent beach with crystal clear waters. Many of our group stayed by the beach many of the days and were very happy with the paddle boards, kayaks, and perfect ocean. The hotel rooms were very large, and one of our group got a suite with a small pool right on the balcony. But all the rooms were great and had views of the jungle and beyond. The hotel buildings and lobby are all located on a cliff above the ocean, and there is a path to the beach club that one can be walk, or be taken by in a golf cart. There is also a chill adult pool near the lobby, with a view over the cliff. We have been to other W resorts where the whole party vibe thing was exaggerated. This is not the case here. They have chill DJs playing music occasionally throughout the property in the afternoons, but it is all relaxing, upbeat, and classy. The breakfast buffet is top-notch, with excellent fruits, traditional buffet items, and Costa Rican specialties. The other food was also of excellent quality, with the beach club lunch being particularly noteworthy. We also enjoyed dinner at the fine-dining restaurant and had an amazing time. The food was extremely good and inventive, and it was really worth it. But really the best thing about this place is the staff. Everyone, from valets, to wait-staff, to management, are just awesome. They are bright, understanding of needs, and speak great Spanish and English. The atmosphere is relaxed elegance, and everyone really executes this perfectly. Congratulations to the management team for being able to achieve this so well. Of note, Ayeisha the "W Insider" goes around the hotel ensuring everyone is happy. Her level of care and attention allowed us to have an excellent stay. Mijail the restaurant manager made sure all our meals were amazing. He would actually come around and check that everything was to our liking. Where else offers this level of care? Maria at the main restaurant made sure we were seated comfortably as a group to watch one of the world cup games, and they offered extra bar bites during the game. Stephanie made sure all the room accommodations worked for our group. Just awesome. Don't miss this place. It is hard to find anything at this level on the CR coast - or anywhere, really. There was actually nothing we did not like about our stay, and we look forward to going back."